Senior Project Manager - AI/ML Projects | Full time, hybrid/mobile working London/Birmingham, 12-month FTC £75,000 excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, travel expenses, and more. We're looking for a dynamic Senior Project Manager (SPM) to lead the end-to-end delivery of our cutting-edge AI/ML workforce management tool. This is an opportunity to join our innovative team working to revolutionise labour planning, operational efficiency, and guest experience through data-driven decision-making and technology adoption. As Senior Project Manager you will ensure the project is delivered to scope, time, cost, quality, and risk parameters, and that change is embedded sustainably across our world-class sports and entertainment venues. You'll play a key role in the deployment of this brand-new tool, working closely with business stakeholders, data-led technical teams (including data scientists and engineers), and third-party AI specialist consultants. This is a flexible hybrid/mobile role working remotely, from either our London or Birmingham offices, and occasional travel to venues. 12-month fixed term contract initially, with the possibility of a permanent role in future. We are Levy Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events - including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Senior Project Manager - the role Lead project management and planning for the deployment of the AI/ML tool across over 60 sports and entertainment venues. Collaborate with internal and external technical teams and third-party consultants to define project requirements and dependencies. Establish clear milestones and performance indicators, including data quality and user adoption. Ensure roles and responsibilities are defined for all workstreams. Evaluate cost structures and shape business cases for investment. Oversee project budgets, timelines, and resources. Apply project management methodologies to drive successful outcomes. Apply agile project delivery principles, focusing on iterative development phases. Track and report on project progress and benefits realization. Ensure third-party deliverables are aligned with internal requirements. Contribute to and navigate multi-tier governance structures, such as Steering Committees (SteerCos) and technical working groups Communicate technical concepts and data insights in accessible language. Manage expectations and ensure alignment with strategic priorities. Lead large-scale change initiatives across diverse, multi-site environments, ensuring consistent deployment and adoption of new technologies and processes. Design and execute comprehensive change management plans tailored to technology deployments, including stakeholder engagement, training, and communications. Tailor change strategies to accommodate different venue types, operational cultures, and readiness levels, ensuring relevance and effectiveness. Monitor adoption metrics, gather feedback from end users, and iterate change approaches to drive continuous improvement and sustained engagement. What we're looking for Proven experience delivering large-scale, multi-site technology transformation projects. Experience in agile project delivery, with a focus on iterative development. Ability to work with data-led technical teams and third-party consultants. Strong contract management and vendor governance skills. Analytical and data-driven, able to interpret complex datasets. Commercially focused with understanding of workforce operating models. Excellent stakeholder management and communication skills. Capable of contributing to and navigating multi-tier governance structures. Proven ability to lead large-scale change initiatives across diverse, multi-site environments. Experience designing and executing change management plans for technology deployments. Skilled in monitoring adoption, gathering feedback, and iterating change approaches to ensure sustained engagement. Formal project management qualifications (PRINCE2, PMI, APMG, or equivalent). Hospitality, events, or venue-based operations is a bonus! What you'll get in return Competitive salary and full company benefits 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Travel and accommodation expenses Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits: 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products Development opportunities: Professional subscriptions, ongoing training and structured career pathways Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences - and shape the future of hospitality.