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Job Description
The Personal Banker performs functions within their scope of authority and expertise to provide high levels of customer service and responsiveness. Responsibilities include:
1. Participating in individual, team, and bank goals as set by the branch manager.
2. Opening all types of accounts and assisting customers with existing relationships.
3. Performing account maintenance and processing requests.
4. Demonstrating knowledge of bank products and services to offer tailored solutions.
5. Proactively promoting bank products and services within the branch, at off-site events, and in the community.
6. Maintaining relationships and initiating new ones through outbound calls.
7. Responding to customer inquiries and complaints promptly and diplomatically.
8. Staying current on market conditions, products, updates, and new technologies.
9. Providing notary services as needed.
Skills and Experience
* Superior customer service skills and quality assurance.
* Ability to identify customer needs and suggest solutions or cross-sell services.
* Processing transactions such as deposits, withdrawals, payments, and cash handling.
* Adherence to internal controls, policies, and regulatory compliance.
* 1-2 years of customer service experience, cash handling preferred.
* High school diploma or GED required.
* Computer skills; knowledge of Microsoft products a plus.
* Fluency in a second language is beneficial.
Additional Requirements
* Minimum age: 17
* Background checks: criminal and credit
Job Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Finance and Sales
* Industry: Banking
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