Continuous Improvement Apprenticeship 2026
Location: We’re flexible! You can be based from any of our Zurich UK office locations, with occasional UK travel required
Salary: £24,479 (plus London weighting allowance if eligible)
Qualification: Level 3 Improvement Technician Apprenticeship
Start Date: September 2026
Closing date for applications: 8th March 2026
Insurance is so much more than you think!
This is a permanent role, your apprenticeship is just the start of your career with us. We'll continue to cheer you on every step of the way once you’ve finished and will remain committed to help you grow. Working in insurance is so varied, you’ll find that there are so many different opportunities for you to explore. An apprenticeship is the perfect way to fast-track your career!
Your Opportunity
Kick-start your career in the evolving and dynamic world of change management. If you are curious, driven, and excited by the idea of shaping how a global organisation works, the Continuous Improvement apprenticeship could be the perfect opportunity for you. Alongside the wider Continuous Improvement team, you will help transform the way our business operates across the UK to make things better for both our people and our customers.
In this role you will have the opportunity to grow, develop new skills and make a real difference. The length of your apprenticeship will vary depending on the course provider and scheme. We’ll give you plenty of support your study time alongside your permanent role.
What can I look forward to?
Being an integral part of an exciting team to drive and shape the future of our UK business. As part of this role, you will have exposure to:
1. The end-to-end insurance lifecycle – you will see the full range of areas that make our business operate, from Sales to Finance, Underwriting to Claims across all of our customer bases
2. Identifying improvement opportunities – you will be key in streamlining processes to make them smarter and more efficient
3. Leading and influencing change – as you build up your experience, you will have your own projects to manage
4. Extensive change toolkit – learning alongside specialists in the team to develop your awareness of change tools, with the opportunity to convert your learnings into additional internal qualifications
5. Constantly evolving capabilities – we work closely with colleagues across Automation, Data Science and beyond to build solutions to address critical business challenge
Alongside your role, you’ll work towards a Level 3 Improvement Technician Apprenticeship.
This programme will help you learn how to make business processes work better for customers, colleagues and the organisation as a whole. It usually takes around 18 months to complete.
A level 3 apprenticeship is the same level as A-Level standard, giving you a recognised qualification that can help you progress into future roles across insurance and business improvement.
Throughout the apprenticeship, you’ll develop the skills, knowledge and behaviours needed to make a real difference in how an insurance company operates. You will get involved in things like:
6. Streamlining processes – helping improve speed and accuracy so customers get decisions and support faster.
7. Using data to spot improvements – analysing how things work today to find better, simpler ways of doing them for customers and colleagues.
8. Embedding continuous improvement across teams – working with people across the business to build a culture where everyone looks for ways to improve how we work.
What’s in it for you?
As well as joining a company that is passionate about our people, sustainability and our customers, we also have a competitive rewards and lifestyle benefits package.
You’ll receive:
9. £24,479 starting salary (plus London weighting allowance if eligible)
10. 28 days holiday plus an additional 3 volunteering days
11. Flexible bank holidays for religious/cultural events
12. Private medical cover
13. 12% company pension contribution
14. Annual company bonus
15. Discounted gym membership
16. Discounted gadget insurance
17. Discounted technology offers
What you’ll need:
18. Full right to work and reside in the UK – Due to apprenticeship funding regulations, we cannot accept applications from those who require sponsorship to work in the UK. You must have resided in the UK for a minimum of 3 consecutive years.
19. A minimum of five GCSEs (or equivalent) at grade C/4 including Maths and English.
20. A professional attitude with a positive ‘can do’ approach to your work
21. Strong interpersonal and communication skills
22. Ability to build strong working relationships
23. A logical approach to tackling problems and overcoming obstacles
24. Strong personal time management skills
25. Resilience in dealing with setbacks and ability to move forward
26. Genuine compassion for others to understand challenges they may face and support in finding solutions
27. Determination and desire to succeed
Are you ready to create a brighter future?
At Zurich our brand purpose is to create a brighter future together, for our customers, our partners, our employees and the planet. It’s a promise that for our customers, we will put their needs at the heart of everything we do and for our employees, to grow and develop together. For our partners, to collaborate to create mutual value and for the planet, to drive positive impact by integrating our sustainability work into how we do business. We put our customers at the heart of everything that we do, and we’re looking for like-minded people to join us.
We’re passionate about diversity and inclusion, we want our people to bring the whole of themselves to work. You’ll have every opportunity to use your drive and enthusiasm to innovate the future of Zurich. Everybody is made to feel welcome, different opinions are valued, personal needs are respected, and opportunity is equal for all.
So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
We are unable to progress your application if you don't meet our criteria listed above.