About the Role
Join Practice Plus Group as an Operations Manager and play a pivotal role in delivering high-quality, patient-focused healthcare across our Warwickshire and Coventry out-of-hours (OOH) service. You’ll lead non‑clinical teams, oversee service delivery, and ensure operational excellence in a fast-paced, supportive environment. The role includes participation in an on‑call rota and providing out‑of‑hours operational support to ensure continuity of care and rapid response to urgent service needs.
Our Warwickshire OOH service is spread across the county with sites in Nuneaton, Coventry, Rugby, Warwick, Stratford‑upon‑Avon and Shipston‑on‑Stour.
This is a permanent, full‑time position, offering a competitive salary and benefits such as 25 days annual leave, a company pension scheme, additional training and development, a cycle‑to‑work scheme and extensive Blue Light Card discounts.
What you'll be doing
* Assist the Service Delivery Manager in the daily management and coordination of Warwickshire and Coventry’s OOH Service.
* Provide leadership and support to the in‑hours and out‑of‑hours teams.
* Support the service and ‘step‑up’ during times when other Managers are absent, such as annual leave and sickness.
* Recruit, interview and onboard new operations staff members.
* Manage and resolve operational issues promptly to maintain service quality and efficiency.
* Help ensure the service functions meet all relevant CQC standards.
* Monitor capacity and demand figures, working with the Service Delivery Manager to maintain correct staffing levels and meet KPIs, identifying areas for improvement.
* Collaborate with other departments/areas to ensure seamless service delivery.
* Serve as bronze on‑call for two weeks out of every four, covering operational shifts as needed due to sickness or other service requirements (additional payment for on‑call).
* Work one 3.5‑hour session in the OOH period every other week in one of the PCCs or attend a visiting shift; one shift in four will be on a weekend.
What we'll look for in you
* Proven experience as an Operations Manager, Supervisor or Lead, managing operations staff.
* Strong leadership and communication skills.
* Ability to work under pressure, manage multiple priorities and demonstrate excellent problem‑solving and decision‑making.
* Compassionate approach with the ability to interact with stakeholders at all levels.
* Strong experience with Microsoft Office (Word, Excel, PowerPoint).
* Understanding of the confidential nature of work.
* Excellent communication and organisation skills, using Outlook and Teams.
Desirable Skills
* Experience working within the healthcare sector, preferably in Primary Care, OOH, PCC, UTC or PCN environments.
* Understanding of bank staff management.
* Experience supporting recruitment and interviewing.
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal‑opportunity employer.
To request further information or a comprehensive Job Description, contact George Robinson (George.Robinson@PracticePlusGroup.com).
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