Location: Tongwell Fully Office Based
Hours: 37.5 hours per week | 09:0017:00 (30 mins lunch + 15 mins break)
Duration: 12-month contract (initially)
Rate: £14.77 per hour
Start: 11th May 2026
Were recruiting for a proactive and adaptable Customer Operations Specialist to join a busy contact centre team in Tongwell, Milton Keynes.
The Role
Youll be cross-trained across multiple operational areas, providing support where its needed most. Handling inbound customer queries via phone and email, youll move fluidly between teams during peak periods and high-priority situations to ensure smooth service delivery.
Youll also support with customer escalations, using your calm, professional approach to resolve issues efficiently while maintaining a strong customer-first focus.
What Were Looking For
* Experience in a fast-paced, customer-focused environment (Financial Services experience desirable)
* Confident managing high volumes and changing priorities
* Strong communication and problem-solving skills
* A flexible team player who thrives under pressure
* Understanding of regulatory compliance (FCA, DPA, AML, Code of Conduct, etc.)
If youre resilient, adaptable, and passionate about delivering excellent customer service, wed love to hear from you.
Quality Personnel...