Job Title: Customer Service Administrator Location: Office based - Paisley Salary: £26,832 per annum plus monthly bonus Job Type: Full Time, Permanent Working Hours: Mon-Fri, 40 Hrs per Week About us: Trodat UK Ltd is part of the Trodat-Trotec Group, the global market leader for self-inking stamps, marking products and laser engraving machines. From our Paisley site, we produce over half a million stamps and marking products every year to precise customer requirements. About the role: As a Customer Service Administrator, you will play a key role in maintaining high levels of customer satisfaction by handling enquiries promptly and effectively. This position requires excellent administrative skills, strong attention to detail, and a genuine passion for delivering exceptional customer service. Key duties: Manage a high volume of inbound and outbound sales calls, emails, and live chats Maintain strong product knowledge to respond to enquiries and provide tailored solutions Collaborate with internal departments to ensure a seamless customer experience Deliver excellent customer support, including order placements, handling queries, and providing product information Handle customer queries professionally, both verbally and in writing Monitor and update order progress Prepare quotations and respond to enquiries promptly Provide resolutions within agreed timescales Manage customer accounts effectively Identify potential process improvements and recommend solutions to management Support team members to achieve operational goals Adapt quickly to different working practices and tasks Ensure accuracy when checking documentation and processing informationAbout you: The successful applicant will have proven experience in a customer service environment and demonstrate the ability to work collaboratively within a team. You will have a strong customer focus, excellent problem-solving skills, and the ability to resolve issues efficiently. Key Skills: Proficient in Microsoft Word and Excel, with the ability to create, amend, and manipulate documents Excellent interpersonal and communication abilities Positive, passionate, and enthusiastic approach to customer service Strong attention to detail and accuracy PC literate with proficiency in Microsoft Office applications Effective problem-solving skills Knowledge of SAP (advantageous)Please click the APPLY button to send your CV & Cover Letter for this role. Candidates with the relevant experience or job titles of; Customer Service Administrator, Customer Service Coordinator, Service Coordinator, Service and Operations Coordinator, Sales Coordinator, Client Services Assistant, Customer Support Assistant may also be considered for this role