We have an unmissable opportunity for an enthusiastic Client Care Advisor to join our friendly team at Craigleith Vets for Pets. This vacancy is within a well‑established practice that offers you the real opportunity for training and career development within the Client Care support team.
The practice is independently run by a father‑daughter team, Chris and Emma, who are supported by a fantastic team committed to delivering an outstanding level of service in the community and fostering a proud work ethos.
Chris, Emma, and the wider team have a proven history of supporting staff through their personal development.
What we are looking for
* Provide an exceptional service to our clients and the best care possible to their pets, acting as a link between clients and the clinical team.
* Build strong relationships with clients, their pets, and the practice team to ensure success.
* Deliver outstanding client service during each visit, ensuring absolute satisfaction and encouraging future visits.
* Greet each client, offer support, guidance, and expertise, manage payments and future bookings confidently, and coordinate the smooth running of day‑to‑day routines using our online booking system (computer literacy required).
This role is full‑time, 40 hours per week, offering the right candidate flexible hours to create a real work‑life balance. It will include one weekend in every three.
Attributes required
* Serve as the friendly and welcoming face for clients and their pets when they arrive at the practice.
* Provide guidance by staying fully up‑to‑speed with the practice services and any additional services available.
* Remain calm, attentive, and focused on the clients’ needs.
* Bring enthusiasm and drive, with a passion for service matched by a love of pets.
* Handle any situation, from comforting a client after bad news about their pet to sharing in the joy of a new puppy’s first visit.
* Create a welcoming and friendly atmosphere in the practice alongside colleagues.
In short, you like to be busy, enjoy helping people and their pets, and always endeavour to make a difference.
Benefits
* Salary of up to £26,436.80 per annum (dependent on experience and qualifications).
* Paid lunch break.
* CPD allowance.
* Contributory pension scheme.
* Paid holiday of 5.6 weeks, rising to 6.6 weeks after 2 years of service (pro rata).
* Exclusive group discounts (30% practice discount and 20% across the Pets at Home Group, High Street).
* Retailer and gym memberships.
* Extra paid day off each year for your birthday.
* Free car parking.
* IFSM accredited Silver cat‑friendly practice.
* Member of RCVS Practice Standards.
* Overtime can be paid or taken in lieu.
Location: EH4 2LN
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves, so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
#J-18808-Ljbffr