Spa Facilities Assistant: Part-Time (Weekend Position)
Location: Hoar Cross Hall, Staffordshire
About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.
Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….
The Role
To deliver exceptional guest service by supporting the
daily operations of the Hotel and Spa. The Spa Facilities Assistant plays a
vital role in maintaining high standards of cleanliness, safety, and
functionality across all spa and hotel areas, while providing knowledgeable,
professional, and courteous customer care. You will contribute to the overall
guest experience by ensuring smooth operations, efficient communication between
departments, and a consistent focus on guest satisfaction. You will also
support revenue generation by upselling services, adhering to budget targets,
and assisting in the control of financial procedures.
Key Responsibilities
* Providing exceptional customer service, ensuring every guest feels welcome and valued
* Monitoring and maintaining pool and spa areas to ensure they meet quality and safety standards
* Regularly test and adjust chemical levels in the pool and spa to maintain optimal water quality
* Ensuring all areas of the spa are clean, tidy, and well-maintained, including treatment rooms, locker rooms, and public areas
* Adhering to health and safety regulations, ensuring a safe environment for both guests and staff
* Working closely with other team members to deliver seamless service and support across all relevant departments
* Informing guests about spa services, treatments, and guidelines, enhancing their overall experience
* Supporting Spa Reception with guest arrivals and departures
* Addressing and resolving guest issues promptly and efficiently, maintaining a positive and professional manner
Personal Specification
Essentials
* All applicants must be over the age of 18 years old due to the nature of the role
* Have the ability to work weekends
* Have a customer service background with strong interpersonal skills and a friendly, approachable manner
* Have a demonstrated interest in pool and spa quality standards
* Be meticulous attention to detail to ensure the highest standards of cleanliness and safety are obtained
Desirables
* Have previous experience in a similar role within the Spa/Hospitality industry
* Hold relevant certifications in pool and spa management
* Hold certification such as Certified Pool Operator (CPO) or similar is advantageous
Working Pattern
* Part-Time – 15 hours per week
* Weekend cover - Saturday and Sunday
* Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business
Why Join Us
* Work in a stunning, historic estate with a commitment to excellence in hospitality
* Competitive Rate of Pay
* % Commission led sales
* Complimentary use of the leisure and spa facilities
* Discount on overnight stays and spa days
* 30% discount on food and drink
* Uniform provided
* Staff canteen which provides a variety of lunch options daily
* Excellent Induction and training programme
* Perkbox Online benefits and discounts
* Free Parking
* Refer-a-Friend scheme
* Opportunities for professional development and career advancement
* Training provided in pool plant operations
* Employer workplace pension contribution
People say you can’t choose your family, well we choose you to be part of ours!