Be part of the Family
We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.
We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.
We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
About the role
An exciting opportunity to join our active Conference & Events Team. We are looking to help the family to grow and develop their business further and this role is perfect for someone who enjoys a fast-paced environment, working with a whole mix of clients where one day is never the same as the next. Attention to detail is key for this role alongside a pro-active attitude where you are running a whole variety of events from your intimate special occasions to the high-flying International Conferences; all from start to finish and back again. The candidate needs to be approachable, friendly, have acute attention to detail and be able to talk to a variety of different clients from all levels in a business (internal and external) as well a natural talent in sales and relationship building.
What are the top 5 things this role will deliver?
1. Relationship Management with Key Accounts, nurturing new business and constantly looking for new leads. This should be handled in conjunction with maintaining long term relationships with key accounts to ensure repeat business is brought in.
2. A pro-active approach to all new enquiries and sales leads either by phone or email, making clear recommendations based on the customer needs, and providing clear and detailed proposals, sales materials & contracts as required.
3. Co-ordinate the booking from enquiry carefully and accurately through to the event including - Booking function rooms; reserving room allocations; reducing room allocations according to agreed T&Cs; confirming menus, prices and food & drink packages; co-ordinate event times; book entertainment; book any specialist equipment requests on behalf of the customer; organise for any extras, for example flowers or champagne; issue contracts and secure payments prior to the event in line with department standards
4. Follow set procedures and audit multiple bookings of the different formats to ensure continuity and accuracy.
5. Work closely within the current team to help relieve pressure points within their own workload which is seasonal dependent. Carefully balance this with your own workload.
What you’ll get from us
6. Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
7. Free Meals on Shift – Stay fuelled and focused with delicious staff meals while you work.
8. Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
9. Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next?
10. Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
11. Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
12. A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
13. Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
14. Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
15. Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Careers at the Crieff Hydro Family of Hotels
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Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.