Overview
As a Guest Services Associate (Nights), you will ensure guests are given a warm and friendly welcome to the hotel and are roomed according to department standards, even during late arrivals. You will be responsible for overnight guest interactions, handling queries, and supporting any late-night or early-morning needs. You will embrace our latest technology and ensure a consistent level of service is offered at all times, from arrival through to departure. You will carry out nightly audits, maintain security protocols, and ensure the smooth running of the hotel during night hours. Extensive knowledge of the hotel and its services is essential, as is the ability to provide a high level of service to all guests and colleagues, ensuring excellence throughout the stay.
Responsibilities
* Welcome and assist guests during the overnight shift, handling queries and late-night/early-morning needs.
* Manage guest check-in/check-out in line with department standards for night operations.
* Perform nightly audits and maintain security protocols to ensure guest safety and property integrity.
* Utilize hotel technology to deliver consistent service from arrival to departure.
* Coordinate with other departments as needed to support guest comfort and requests.
Requirements / Qualifications
* Calm, confident, and able to thrive in a quiet, guest-focused environment.
* Ability to work independently overnight with strong multitasking skills.
* Passion for hospitality and delivering exceptional guest service at all hours.
* Extensive knowledge of the hotel and its services, with the ability to communicate effectively with guests and colleagues.
What’s in it for you
* Access to career development training from day one.
* Discounts on food & beverage and hotel stays.
* Discounted leisure membership.
* Free GP virtual appointment service.
* 24/7 wellbeing helpline.
* NEST pension scheme.
* Social Club and staff appreciation events.
* Monthly and end-of-year awards.
Grow with Us
As a Celtic Collection employee, you will be equipped, trained, and supported to do the best job you can. You will be part of an inclusive, friendly, positive, and constructive environment, encouraged to learn, grow, and develop, and to try new things in your role. Your contributions will be valued, and you will be recognized for your work and ideas.
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