Spottitt is hiring a Customer Success Manager with exceptional communication skills. If you’re qualified, apply today for this rewarding opportunity.
About the Company
Spottitt specializes in satellite-derived geospatial analytics that empower power, utility, infrastructure, and environmental operators to drive digital transformation. Our solutions enhance asset reliability while optimizing operational and maintenance costs. With our innovative product, Spottitt Metrics Factory, and a dedicated team, we’ve earned industry recognition and client trust. As a leader in carbon-neutral, satellite-based geospatial analytics, Spottitt is committed to making this technology accessible and cost-effective for organizations of all sizes, supporting sustainability initiatives across the globe.
Position: Customer Success Manager
Job Type: Full Time
Location: Oxford, UK
About the Role
Spottitt is seeking a Customer Success Manager to join our UK team. In this key role, you’ll lay the foundation for a dedicated service delivery team that complements our strong technical and commercial teams.
As the Customer Success Manager, you will be the essential link between Spottitt’s sales, technical delivery teams, and our external suppliers, clients, and partners. You will oversee all active contracts, driving the implementation of advanced project delivery tracking and automation systems. Your efforts will significantly enhance Spottitt’s delivery capacity, aligning with our revenue goals and company objectives (OKRs). This role reports directly to the CEO.
Main Duties
* Support the achievement of the service delivery aspects of Spottitt’s company OKRs for 2024 and beyond.
* Define and implement the work processes for the Service Delivery team.
* Ensure that the service delivery needs of new and returning clients are properly captured and handed over by sales.
* Track the service delivery process and quality, keeping the client informed.
* Develop the use of Trello and other tools alongside the integration of service delivery metrics into our daily management dashboard.
* Work with the sales and marketing teams to track and improve our Net Promoter Score.
* Drive automation and continuous improvement of service quality for a global client base.
* Collaborate with the Product Manager to identify service improvements and new service opportunities.
* Work closely with the team to meet our customers' current and future needs.
Qualifications
* Experience with Trello or other team/project/task management software.
* Excellent written and spoken communication skills in English.
* Comfortable handling customer objections and issues.
* Ability to multi-task and collaborate with colleagues.
* Track record of improving and automating delivery processes.
* Highly organized and task-oriented.
* Understanding of geospatial data and its complexities.
* Experience with QGIS or other GIS software.
* Proficient with Google Workspace tools such as Slides, Docs, and Sheets.
* Ability to work 32 hours a week or more is preferred.
* Competitive remuneration linked to experience and an Employee Share Option Plan.
* Potential for growth into a leadership role within the Service Delivery Team.
* Willingness to travel between technical teams and clients in the UK and EU.
Required Documents
* CV/Resume
Application Process
Applicants must click on the Apply button and submit either a short ‘pitch video’ or cover letter in which you introduce yourself, explain your interest in the role, and why you are our perfect candidate (2 minutes max). Interviews will be completed by mid-Sept, with a desired start date in Nov 2024.
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