Job Title: Spa and Leisure Club Manager
Location: Crowne Plaza Nottingham
Salary: £33,000 per annum
Hours: 40 hours per week
Job Overview
We are seeking an experienced and customer-focused Spa and Leisure Club Manager to lead our Leisure Club and Spa operations. As part of Valor Hospitality, an award-winning hospitality company, we pride ourselves on creating memorable experiences and driving exceptional results. If you have a passion for hospitality, strong leadership skills, and a drive to deliver outstanding customer service, this role could be perfect for you!
Responsibilities
1. Oversee day-to-day operations of the Leisure Club and Spa, ensuring excellent service and a professional atmosphere.
2. Drive customer satisfaction by managing feedback, creating action plans, and continuously improving guest experiences.
3. Manage financial targets, including memberships, departmental profits, and sales, in line with budgets.
4. Execute and promote the Leisure Club and Spa Sales and Marketing Plan to maximize revenue and achieve targets.
5. Develop and lead a high-performing team through regular training, performance reviews, and a positive, supportive work environment.
6. Ensure compliance with Health and Safety, Food Safety, and other regulatory requirements.
Additional Offerings
* A calendar of wellness activities, including healthy lunches, wellbeing walks, pay day treats, and the annual #HealthyHabits campaign.
* Access to our Employee Assistance Programme for free, confidential advice 24/7, supporting physical, mental, and financial wellbeing.
* Healthcare Cash Plan options from just £5 per month.
* Fully funded apprenticeship programmes and internal development initiatives to support your career growth.
* Monthly and annual team member service awards to recognize your achievements.
Qualifications & Skills
* Experience in hospitality or leisure management, preferably at a supervisory level or above.
* Proven track record in customer service and sales.
* Team management experience with the ability to motivate and develop staff.
* Relevant qualifications such as First Aid, Pool Emergency Responder, Pool Plant Operator, or Level 2 Fitness.
* Strong communication skills and proficiency in English.
Additional Benefits
* Exclusive discounts for you, your friends, and family, including hotel rates from just £30 Bed and Breakfast.
* Discounted stays for friends and family.
* 50% discount in our restaurants and bars.
* Free meals while on duty.
* Access to high-street discounts and the Cycle To Work Scheme with up to 40% savings.
* Generous refer-a-friend bonuses starting at £250.
This job is active and accepting applications.
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