TAMWORTH BOROUGH COUNCIL FINANCE Benefits Advisor £31,022 - £33,699 per annum Home Working Contract 37 hours per week Permanent Located in the heart of Staffordshire, Tamworth is a vibrant and well connected borough with a rich heritage and a growing population of over 77,000. With strong transport links, an evolving town centre, green spaces, leisure and cultural attractions, it is a great place to live and work. Exciting times lie ahead as the Council delivers major transformation, including multi million pound investment such as the Future High Street Fund, helping to restore the town centre as a thriving community hub. Working for Tamworth Borough Council means making a real difference for local people, as part of a skilled and ambitious workforce supported to do its best in a positive and empowering environment. We are recruiting a Benefits Advisor to join our high performing Revenues & Benefits Service. This is a specialist role responsible for the accurate administration of Housing Benefit, Council Tax Reduction, and Council Tax liability assessments, supporting some of the most vulnerable residents in our community. To be successful, you must bring proven experience in Housing Benefit and/or Council Tax Reduction assessment, strong analytical skills, and the ability to interpret complex legislation with accuracy. We are seeking applicants who can contribute quickly and confidently within a fast paced, highly regulated environment. As a Benefits Advisor, you will: • Accurately verify, assess and determine Housing Benefit/Council Tax Reduction claims in accordance with legislation, case law and local policy. • Process Council Tax liability changes, applying the correct discounts, exemptions, and reliefs. • Make independent decisions on backdating requests, first stage appeals, and discretionary areas. • Maintain accurate records across multiple systems, ensuring data integrity and compliance. • Provide clear, confident advice to customers, colleagues and partner agencies. • Take a proactive role in recovering overpaid benefit and identifying potential fraud. • Manage a large and varied caseload, maintaining excellent accuracy while meeting deadlines. • The successful candidate will have a minimum of 3 GCSEs grade A-C, or equivalent and be I.T. literate. It is desirable that you have experience in a Benefits environment. This is a home working contract, and the majority of duties will be carried out at home, however, employees will be contractually required to attend site on two days per month for team meetings, 121 meetings, etc. Employees may also be required to attend a site for meetings, collaborative work or to undertake work related activities. Site attendance will constitute no more than 40% of working time and includes the contractual 2 days per month. We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), for further details please refer to the application information document on our website. Appointment will be subject to satisfactory references, right to work in the UK check and medical clearance. For an informal discussion about the role please contact Michael Buckland, Head of Revenues and Benefits (01827) 709523 For further information and to apply please visit Tamworth BC Jobs. Late applications and/or CVs will not be accepted. Agencies need not apply. If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk. Closing date: 16 April 2026 Interviews: 5 May 2026 Using Artificial Intelligence (AI) - We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting. In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered. Following the closing date, the Recruiting Manager will shortlist, and you will be notified. Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts. We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council. Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .