The Skills Centre is a leading and innovative Construction based training provider with a national UK presence, committed to delivering exceptional training and upskilling to our clients. The Skills Centre is focused on creating social value through delivering local opportunities to local people. As we continue to expand and grow, we recognise the significance of our people and talent in driving our success.
Job Description:
Role Overview: As a Training Coordinator at The Skills Centre, you will be responsible for the planning, coordination, and execution of our Commercial Training provision in line with the requirements of Awarding Bodies, Industry Standards and Funding agencies. You will manage customer relationships to ensure that we exceed the required Service Level agreements and Key Performance Indicators.
Key Responsibilities:
* Collaborate with the Head of Commercial Training and develop ownership of the Operating Procedures relating to commercial training
* Ensure that any enquiries received by both existing and new customers/clients are dealt with in a timely manner
* Coordinate all elements of the training to ensure that any training/learning intervention is successfully delivered
* Support to manage the diaries of training resource
* Develop relationships and work well with other providers to deliver training for clients
* Answering of incoming telephone calls in a professional manner ensuring the caller feels valued
* Provide all parties with knowledgeable solutions to training/learning challenges
* Ensure all administrative tasks are conducted in compliance with GDPR and The Skills Centres Standard Operating Procedures
* Focus on Contract Key Performance Indicators (KPIs) to ensure training programs meet contractual requirements
* Maintain a client-focused approach, with immediate responsiveness to client enquiries and requests in line with Service Level agreements.
* Prepare and deliver a standardised monthly report to all key clients to provide updates on training activities and outcomes.
* Collaborate with the commercial team to share commercial and funded client requests for training
* Feed and inform the Head of Commercial training of requested enrolments and ensure seamless execution
* Demonstrate an excellent working knowledge of all aspects of the Microsoft Software suite including excel, word and PowerPoint
* Proactively gather and relay operational issues and feedback to clients
* Assist in the raising of invoices and payment requests related to training services
* Identify opportunities to provide additional training to both existing and new clients
Experience
* Experience of working in a training coordinator role or similar role
* Good working knowledge of the Construction Training sector
* Strong organisational skills and attention to detail
* Excellent communication and interpersonal skills
* Ability to work independently
* Ability to adapt to a fast-paced, evolving work environment
Qualifications (Desirable):
* Appropriate training or business administration qualification
The Skills Centre is committed to Safeguarding and promoting the welfare of children and safeguarding checks will take place. The role is exempt from the Rehabilitation of offenders Act 1974 and the amendments to the exemption order 1975,2013,2020 and an enhanced DBS check will be undertaken for the role.
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Job Type: Full-time
Pay: £26,000.00-£30,000.00 per year
Benefits:
* Free parking
* On-site parking
Application question(s):
* Available to start immediately
Work Location: In person