Business Analyst Birmingham/ Hybrid | Permanent At Unity Trust Bank, we’re proud to be bold in our ambitions, straightforward in our approach, inclusive in our thinking, and guided by integrity and collaboration in everything we do. We believe that banking should serve the common good—and that starts with understanding our customers deeply and acting on what matters most to them. Guided by our values—and our commitment to Consumer Duty—we ensure our security practices protect both our organisation and our customers. We’re looking for a skilled Business Analyst to join our Change team and help shape the future of our banking systems and customer experience. You’ll work across the full project lifecycle, collaborating with business units, product owners, architects, and developers to turn business needs into clear, actionable requirements. Key Responsibilities Develop detailed business requirements for system enhancements and new solutions. Analyse processes, gather information, and document user needs. Produce high‑quality requirements documentation, gap analyses, and user stories. Act as a liaison between stakeholders, users, and technical teams. Facilitate workshops to refine requirements and explore solutions. Review supplier specifications to ensure alignment with business needs. Support UAT and ensure timely delivery of system enhancements and fixes. Work within Agile and Waterfall environments. Support product owners with design and implementation challenges. Champion user‑centric design through ongoing engagement with end users. Assist with training, handover documentation, and updates to operational procedures. What We’re Looking For Banking qualifications (D) ISEB/BCS Foundation or Practitioner (D) Agile Business Analysis certification (D) Strong understanding of banking processes and regulatory requirements (E) Knowledge of banking technology, payments, and telephony (E) Excellent communication and documentation skills (E) Strong analytical and conceptual thinking (E) Ability to influence stakeholders (D) Advanced technical skills (D) Experience producing reports and presentations (D) Strong planning and organisational skills (E) Agile team experience (D) Digital banking analysis experience (D) Ready to shape the future of banking? Apply today and help us deliver smarter, customer‑focused change. The full job description is available on request. We are proud to have an inclusive recruitment process, which we pride ourselves on flexing to be accessible to all. We believe that inclusive and accessible recruitment opens our doors to a broader, more diverse talent pool—bringing in candidates with varied backgrounds, experiences, and perspectives. We strive for this diversity to strengthen our decision-making, fuel creativity, and to drive innovation across the bank. If you are interested in joining the bank, we are committed to creating a process that meets your individual needs. We want to help you in whatever way you need to put your best, true self forward in our recruitment process, please reach out to Recruitment@unity.co.uk to discuss how we can collaborate with you on this. If you require any this advert in a different or more accessible format, please contact Recruitment@unity.co.uk .