Head Waiter/ess – Sale e Pepe, Knightsbridge
For more than 50 years, Sale e Pepe of Knightsbridge has been, and continues to be, one of London’s most iconic and celebrated restaurants serving classic Italian cuisine with authentic Italian hospitality.
Our menu features modern-day Italian classics made from the finest ingredients and freshest seasonal produce, reminding guests of their favourite moments in Italy.
Our team proudly continues the Sale e Pepe legacy with unparalleled service and memorable experiences, greeting familiar faces and first-time guests alike with the legendary Sale e Pepe warm welcome.
Key Responsibilities:
* Provide exceptional guest service, ensuring every guest enjoys a warm, polished, and memorable dining experience from arrival to departure.
* Lead and support the front-of-house service team during service, maintaining high standards of professionalism, efficiency, and hospitality.
* Work closely with restaurant management to coordinate service flow, table allocations, and guest requests, ensuring smooth daily operations.
* Act as a key point of contact for guests, confidently handling enquiries, special requests, and feedback with discretion and care.
* Support training and development of junior team members, leading by example and reinforcing service standards and brand values.
* Collaborate with the kitchen and sommelier teams to ensure seamless communication between front and back of house.
* Ensure service areas are impeccably prepared and maintained before, during, and after service.
* Uphold the spirit of Italian hospitality that defines Sale e Pepe, delivering warm, attentive, and knowledgeable service at all times.
Requirements / Skills:
* Proven experience as a Head Waiter/ess, Senior Waiter/ess, or similar supervisory role in a high-end restaurant or luxury hospitality environment.
* Strong service knowledge with a genuine passion for hospitality and guest experience.
* Excellent communication and leadership skills, with the ability to motivate and guide a team in a fast-paced environment.
* Strong organisational skills, attention to detail, and the ability to remain calm and focused during busy services.
* Professional, personable, and confident manner when interacting with guests and colleagues.
* Flexibility to work evenings, weekends, and holidays in line with restaurant operations.
Preferred Qualifications:
Experience within Italian or fine-dining restaurants is desirable.
If you are an experienced and passionate Head Waiter/ess looking to grow your career within a renowned and vibrant Italian restaurant, we invite you to apply. Join our team and help us continue creating exceptional dining experiences at Sale e Pepe.
Sale e Pepe is an equal opportunity employer committed to diversity and inclusion within the workplace. We encourage applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or other legally protected status.