Freight Operations Account ManagerFeltham£30,000 - £35,000 BaseOur client is a market leader in UK & EU gateway logistics solutions, located in Feltham. They have a rich history, trading since 1999. They offer specialist bespoke solutions for the international freight forwarding industry, e-commerce business, global courier & postal systems. This role sits within an Operational department working as part of a varied and diverse operation logistics team. Responsibilities and Duties Working as a key part of the team, you will be responsible for a wide range of activities. Activities may include: Client Account ManagementAct as the main contact for assigned accounts, building strong, long-term relationships.Ensure timely delivery of solutions and communicate progress to stakeholders.Drive growth within existing accounts and resolve escalations to prevent issues.Billing & Commercial OperationsPrepare accurate invoices, maintain billing records, and support month-end reporting.Work with internal teams to resolve discrepancies and customer inquiries.Trade & Logistics CoordinationCoordinate with freight forwarders and third parties for quotes and timely shipments.Negotiate contracts and ensure compliance with import/export regulations.Market & Brand DevelopmentPartner with marketing to maintain brand visibility and monitor market trends.Represent CCL at global conferences and exhibitions.Team SupportProvide cover for colleagues during busy periods.Qualifications and Skills Essential A highly motivated professional with a passion for delivering results. Minimum 3+ years’ experience in freight forwarding or international logistics. Proven track record in account management or a similar client-facing role. Solid understanding of international trade regulations and customs clearance processes (UK and global). Demonstrated ability to deliver client-focused solutions and anticipate customer needs. Excellent communication and presentation skills, with the ability to influence stakeholders at all levels. Strong organisational skills and the ability to manage multiple projects simultaneously with attention to detail. Flexibility to travel to designated markets as required.Desirable Previous involvement in export projects and familiarity with export operations. Leadership experience managing projects or small teams. Excellent communication, negotiation, and problem-solving skills. Proficiency in MS Office and relevant software tools. Strong listening, negotiation, and presentation abilities. Additional language skills (e.g., Spanish, Portuguese, Mandarin) are a plus for supporting Asia and Latin American markets.