Smartcard Administrator / Support
Location: Northampton
Contract Type: Temporary (3 month contract)
Working Pattern: Full Time, 37.5 hours per week, Monday - Friday, On-site
Hourly Rate: £17.20 p/h, paid to Umbrella
Role Overview
As an Smartcard Administrator / Support, you will play a critical role in administering all aspects of Registration Authority processes, including smart card production, distribution, and account maintenance. Your expertise will help staff navigate the registration process in accordance with national and local policies while ensuring compliance with the Data Protection Act and confidentiality policies.
Key Responsibilities
* Support the RA Officer in managing all aspects, ensuring adherence to national processes for card issuance, revocation, and profile modifications.
* Respond to service desk inquiries regarding smart card service provision and resolve end-user queries.
* Manage requests for replacement cards and facilitate face‑to‑face meetings with Trust staff.
* Verify and record formal identification evidence and assist in user registration.
* Coordinate the production and distribution of new smart cards for Trust new starters.
* Maintain an adequate stock of cards and stationery to ensure uninterrupted card production.
* Liaise with the National Service Desk regarding testing and incident management.
Who We're Looking For
* A Level 3 NVQ in Business Administration or equivalent.
* Proficiency in Microsoft Office, including Word, Excel, and Outlook.
* Experience in an administrative or office environment, preferably within the NHS or IT administration.
* Some knowledge of NHS applications / clinical systems.
* Excellent communication skills, both written and verbal, with the ability to engage with staff at all levels.
* Strong organizational skills to prioritize workloads and meet deadlines while maintaining accuracy.
* A proactive approach to learning and development, with the ability to work independently and as part of a team.
Personal Attributes
* Highly motivated and reliable.
* Flexible and adaptable to changing demands.
* Strong attention to detail and commitment to providing a high‑quality service.
* Ability to handle sensitive situations with empathy and professionalism.
Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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