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We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
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As a Division we are excited to be able to offer someone this brand new role of 'Patient Safety and Experience Admin Co-ordinator' to work within Specialised Services. The successful candidate will work alongside the Quality and Patient Safety Manager and Divisional Patient Experience Co-ordinator.
Day to day tasks would include; allocation and management of incidents and complaints, acting as a point of call for clinical and non-clinical queries, organising and planning of meetings and liaising via telephone or email with patients and relatives with a caring and professional approach and with a kind and empathetic manner.
This role is permanent, and we are able to offer 27hours a week covering a Mondays to Friday period (daily hours and specific days to be agreed) flexible working would be considered.
As Patient Safety and Experience Co-ordinator for the Division you will co-ordinate and support with all aspects of patient safety, incident management and complaints. The post holder will work in a small but dynamic team in a varied and fast paced environment.
The successful candidate will provide a comprehensive, professional and effective co-ordinator/administrative support across the division which includes the Bristol Heart Institute and the Bristol Haematology and Oncology Centre.
The post holder will be an integral member of the team and will be expected to be proactive and take initiative individually, and as part of a team. Key working relationships will include Senior Managers, Quality and Patient Safety Leads, the PALS and complaints team and other members of the divisional multidisciplinary team.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.