Job Introduction
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Job Title
General Manager at Gather & Gather, based at Biggin Hill.
Location: TN16 3BN
Salary: £45,000 -£50,425 per annum, weekend overtime rate are paid at x1.5
Working Pattern: 40 hours per week, predominantly Monday- Friday, between 07:00-17:00 but weekends and overnight will be required in line with the race calendar, flexibility is a must
Key Responsibilities
* Manage and coordinate the daily operations for Business & Industry (B&I) catering, bespoke race day catering, and hospitality services, ensuring high standards of food quality, timely service, and client satisfaction across all areas
* Supervise a core team of 9 permanent employees in the Murrays B&I team and a dynamic race day catering team of 10-12 staff, providing leadership, training, and motivation to ensure effective teamwork and the smooth execution of all catering events
* Develop and sustain strong working relationships with the relevant clients at the individual business
* Be the first point of reference for all client comments and concerns and take any necessary action.
* Conduct appropriate business review meetings with relevant clients to ensure that all targets, objectives and service level agreements are being met
* Ensure the site achieves the financial targets agreed with the client in line with the budget
* Prepare, produce and present a monthly financial report for the Operations Managers/Directors detailing financial performance, activity and plans for the relevant site and outlining any necessary action that has been taken
* To keep up to date with all COSHH and HACCP procedures and methods
Our Ideal Candidate
* Previous experience within Contract Catering is essential
* Excellent client relationship management
* Organised with great attention to detail especially when it comes to finance
* Innovative and creative, experienced within the 3 service styles we offer - race catering, hospitality and retail
* Strong Financial acumen - proficient in Excel
* Attention to detail is a must
* Must be enthusiastic about data and analytics
* Adaptable and flexible to suit client needs at last minute
What’s in it for you?
Working with at Gather & Gather has its perks! People are at the heart of everything we do, so we’ve developed a range of benefits to keep you happy.
* Personal Development and Training opportunities
* Life assurance scheme
* Pension scheme
* Holiday allowance
* Eye care
* A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
* Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
* Family friendly support
* A holiday purchase scheme
* Regular social events and communication with our leaders
* Volunteering days
* Recognition schemes and people awards
* Long service awards
* Access to some great high street discount vouchers
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