Overview
Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery, or providing substitutions when items are out of stock. You will work with a handheld device to plan routes, select what is needed, and manage time to complete each shop. You may also support customer queries, process orders, and help load vans for Home Delivery Drivers. You should be ready to serve customers, build product knowledge, and be flexible across the store as required.
Responsibilities
* Pick and substitute products for online orders, ensuring quality and accuracy for next‑day or same‑day delivery.
* Use a handheld device to plan routes, identify items to select, and manage time to complete each shop.
* Support behind the scenes with customer queries, process orders, and assist with loading vans for Home Delivery Drivers.
* Provide excellent customer service, respond to questions, and proactively offer help.
* Build knowledge of products, services, and promotions to provide recommendations.
* Work flexibly across the store as required.
* Be comfortable with early starts (many shifts start around 4am) and a fast-paced, physical environment, often working independently but also as part of a team.
* Be friendly and welcoming with a genuine enthusiasm for helping customers.
* Use initiative to solve problems, take responsibility for tasks, and learn new skills.
* Be adaptable and productive across the store, with full training in a variety of skills to learn, develop, and try new things.
* Learn to use new digital tools and technology, and move shopping containers up to 15 kg.
* Maintain great attention to detail, keep the store clean and organized, and create the best shopping experience for customers.
Benefits
* Discount card — 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks; 15% discount at Sainsbury's on Fridays and Saturdays; 15% off at Argos on every pay day.
* Free food and hot drinks for colleagues in all stores.
* Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
* Pension – employer contributions matched between 4% and 7.5%.
* Sainsbury's share schemes – buy shares at discounted prices.
* Shopping discounts – gym memberships, restaurants, holidays, retail vouchers and more.
* Wellbeing support – including free access to the Employee Assistance Programme.
* Age requirements: shifts earlier than 6am or later than 11pm require you to be at least 18 years old.
* Right to Work eligibility in the UK is required.
Qualifications and Inclusion
We are committed to being an inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. Our benefits may include enhanced discretionary leave for families and support for carers. We provide resources to help colleagues understand and perform their roles, and internal networks work to ensure representation and remove barriers. We offer development opportunities, mentorship, training, and career progression pathways to help colleagues grow. We celebrate diversity through initiatives and events to foster a culture of inclusion and respect. If you would like more information about our inclusivity commitments, please ask during the application process. If you require reasonable adjustments during application or interview stages, please let us know and we will support you.
About Us: Sainsbury's company vision — to be the most trusted retailer where people love to work and shop. This vision is supported by investing in training and development to ensure teams can offer the best shopping experience. About the Team: Our people are our biggest asset, and HR teams play a pivotal role in creating environments where colleagues can thrive.
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