Job summary
We have an opportunity for a Band 3 Clinical Support Worker to join our friendly Ophthalmology Outpatient Team.
You will work with a team of doctors, nurses, specialist teams and other Healthcare Support Workers to care for Ophthalmology patients.
It is essential that you are able to work well as a member of a multidisciplinary team and possess good verbal and written communication skills.
You will gain the opportunity to learn and develop Band 3 skills on a daily basis to assist the team in providing excellent patient care.
The unit is open Monday‑Friday including some evenings.
A working knowledge of Ophthalmology would be an advantage but not essential.
The successful candidate is required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification.
Our vision is to provide safe, high quality seamless services delivered with courtesy and respect.
Main duties of the job
The Band 3 Clinical Support Worker will undertake high quality, caring and compassionate personal care and associated duties under the direction but not direct supervision of the registered staff and working as part of the multi‑disciplinary team.
As a Band 3 Clinical Support Worker (CSW) you make a valuable and important contribution to the delivery of high quality healthcare, supporting the registered professional in the delivery of safe, effective, compassionate patient care. This job description is to be read in conjunction with the person specification for this particular job.
About us
South Warwickshire University NHS Foundation Trust has been rated Outstanding by the CQC. We are recruiting new staff to help us improve even further. Our staff survey results place us 4th nationwide for recommended place to work.
We provide services across Warwickshire and beyond ranging from hospitals in Warwick, Stratford‑Upon‑Avon, Royal Leamington Spa and Shipston‑on‑Stour to community services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence: we are Trusted to provide safe, inclusive, effective and compassionate care. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not – we are all working in the same way with our values at the core.
Details
Date posted: 05 December 2025
Pay scheme: Agenda for change
Band: 3
Salary: £24,937‑£26,598 a year Per annum
Contract: Permanent
Working pattern: Full‑time
Reference number: 203-EL1014
Job locations: Warwick Hospital, Lakin Road, Warwick, CV34 5BW
Job responsibilities
Professional Values
* To act in a professional manner and ensure Trust standards are maintained and monitored to improve the quality of care to all who come into contact with the services provided by South Warwickshire NHS Foundation Trust
* Uphold the Trust values and standards at all times
* Ensure records and documentation are maintained, kept confidential and meet Trust standards in line with the Data Protection Act
* Demonstrate a positive and enthusiastic approach to maintain high morale and motivation within the team; promote a professional and positive working environment
* Report any accidents or incidents as described by the Trust policy and procedures, ensuring an open and transparent culture
* Take reasonable care of the health and safety of themselves and others
* Adhere to the Trust dress code policy, maintaining a smart appearance at all times
* Assist other wards, departments and teams within the Trust as and when required by service needs
* Adhere to the Trust IT policies regarding e‑mail and internet usage
* Ensure children and adults are protected from abuse and avoidable harm and report any safeguarding concerns in accordance with Trust policies and procedures
Clinical Practice
* Accurately and promptly carry out the instructions of the registered professional who is professionally accountable for the delivery of care
* Assist in the supervision of other healthcare and support staff as directed
* Carry out duties as specified within the Trust‑approved core task list for Clinical Support Workers without direct supervision
* Report to the registered professional any patient who gives cause for concern or any observed changes in the client or patient’s condition
* Provide and deliver a high standard of individualised care under the direction but not direct supervision of the registered professional
* Report all care that has been given to patients within the team to a registered professional
* Accurately document all care delivered to patients, countersigned by a registered professional, maintaining confidentiality at all times
* Assist in the preparation of patients for treatment, investigations or procedures as directed by the registered professional
* Keep the clinical area clean and tidy, maintaining a safe environment
* Adhere to Trust infection control procedures, demonstrating an understanding of cross‑infection
* Chaperone or escort patients as needed under the direction of the registered professional
* Support relatives demonstrating compassion and empathy under the guidance of a registered professional
* Assist with the discharge process for patients as directed by the registered professional
Communications and Interpersonal Relationships
* Welcome patients, relatives and visitors to the clinical area, providing assistance, support and information where required; be aware of barriers to effective communication and the means to overcome them
* Always introduce yourself in line with the Trust’s privacy and dignity promises and the principles of good customer service
* Answer the telephone when necessary in a polite, courteous manner and pass on enquiries to the registered professional
* Communicate effectively within the multi‑disciplinary team and other departments to ensure that patient care is well planned and coordinated
* Contribute to the reporting, handover and documentation of patient care as delegated by a registered professional maintaining confidentiality at all times
* Report incidents, accidents and complaints as per Trust Policy and to the senior professional on duty, ensuring an open and transparent culture
* Use the Trust information support system and other computer systems as required by the clinical area
Team Working
* Take all reasonable steps to ensure the safe keeping of patient property in accordance with Trust policy
* Promote a professional, welcoming and uncluttered environment; keep all storage areas safe, clean and tidy
* Share responsibility in the care and maintenance of all equipment in the clinical area including all equipment cleaning
* Ensure all waste and soiled linen is disposed of in line with Trust policy
* Participate in audit under the direction of the registered professional
* Clean and check beds, bed spaces and lockers in the patient area following discharge and in preparation for admission (inpatient areas only)
* Ensure deliveries are stored correctly and stock maintained to the required level
* Support the house keeper with general housekeeping duties, reporting as necessary essential cleaning needs (inpatient areas only)
Education, Training and Personal Development
* Ensure attendance at mandatory training sessions, i.e. infection control, resuscitation and manual handling training
* Complete the Trust Clinical Support Worker/Healthcare Assistant Induction programme
* Participate in appraisals and personal reviews and work to achieve agreed set objectives
* Undertake training as necessary for the development of the post and the relevance of the department including IT and clinical skills
* Continue personal development in relation to identified objectives
* Maintain up‑to‑date knowledge of changes in policies and procedures relevant to the post
Person Specification
Qualifications (Essential)
* Obtained an educational level of GCSE level A‑C in English and Maths or equivalent
* Minimum NVQ/Diploma Level 2, willing to work to Level 3 or equivalent higher apprenticeship in healthcare
Qualifications (Desirable)
* NVQ/Diploma level 3 or equivalent higher apprenticeship in healthcare
Experience (Essential)
* Experience in delivering care in a healthcare or people‑centred environment
* Experience working as part of a team
Skills (Essential)
* Evidence of competence in care skills
* Able to delegate work appropriately
* Good written, verbal and non‑verbal communication skills
* Competent IT skills
* Able to present information, written and orally in an accurate clear and logical manner
* Ability to organise and prioritise workload
* Ability to write accurate and legibly in patient notes
Skills (Desirable)
* Evidence of competence in relevant specialist skills / tasks
Personal Qualities (Essential)
* Able to work as part of a team
* Compassionate and caring nature
* Empathetic
* Reliable
Other Job Requirements (Essential)
* Passes pre‑employment checks
* Able to work flexibly over a 24 hour period
* Able to carry out moderate to intense physical effort throughout the working day and carry out concurrent activities
* Able, with appropriate support, to work in an emotionally demanding environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
South Warwickshire University NHS Foundation Trust
Warwick Hospital, Lakin Road, Warwick, CV34 5BW
Website: https://www.swft.nhs.uk/
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