We are BioPak, decent packaging and Huskee. We provide sustainable, eco-friendly takeaway food packaging solutions to Partnered Distributor's, the hospitality industry, and to you. All three brands have sprung from the antipodes of New Zealand and Australia, where over the past 15 years, just like our products, we've worked from the ground up. We are building a group of companies that are truly world-class in their industry fields and aiming for a world without a reliance on oil, and one without waste.
We've come together to provide the UK market with sustainable plant-based solutions and alternatives to petrochemical-based packaging, and an innovative reusable cup solution. We can do it all.
Job Title: Customer Experience Champion
Location: Unit 13 Nunnery Park, Worcester, WR4 0SX
Contract: Full time, salary £25,000-£30,000 DOE
Working Hours: 8:30-5:00 Monday - Friday
Perks & Benefits:
● 25 days of holiday (excluding bank holidays)
● Flexible hybrid working where required
● On site free parking
● Bupa Health Care
● Quarterly team socials plus plenty of industry events
● Discretionary Bonus
The Role: The role will be based in our Worcester office working amongst your fellow colleagues and others from around the business. Your day will consist of supporting in the day-to-day customer support functions such as processing orders, answering IB customer queries via email/telephone and contributing to the smooth running of warehouse operations where need be. The role will also require proactively engaging in upselling conversations and OB contact with smaller trading businesses to grow their partnership.
Responsibilities:
● Managing your assigned IB customer queries via the business's communication hub of Front and by Telephone
● Processing manual customer orders via Email/Phone & proactively transitioning them to online ordering where relevant
● Managing all aspects of IB sales enquiries, providing excellent advice, alternative solutions & upselling where possible
● Build strong relationships with customers through excellent customer service and by understanding our customers business requirements
● Proactively utilising Internal Systems to record and maintain up to date customer information and customer specific requirements
● Complete proactive OB contact to both established and smaller clients to keep them engaged and updated on new products, events, self-serviceable solutions and following up after sample packs.
● Work closely with other departments such as Purchasing, Warehouse and Finance to ensure all aspects of the customer journey is fulfilled.
● Proactively discuss bespoke product opportunities with customers and maintain the creative journey to production
Requirements:
● Self-motivated and driven individual - not satisfied with the status quo
● Strong organizational and multitasking skills
● Strong communication skills to collaborate across teams and with customers
● Competent in Computer/System utilisation
● Adaptable to change – we are a growing business in the UK market
● Experience in Customer service, Account management and/or Sales would be preferred
● Experience using CRMs such as would be beneficial
● Fluent in English.
● A team player
Why Join Us?
● Competitive salary and benefits
● Close knit team of colleagues with a healthy collaborative work culture
● Career Growth opportunities
● Supportive & Innovative Leadership team
● Chance to contribute to a growing company
● Actively contribute to a World without Waste
We're customer obsessed, starting with the customer and working backwards. Our job is to make our customers' lives easy. We keep it simple, by remembering the magic is in simplicity and simplicity should be echoed in every part of the business. We prioritise design by making the ordinary extraordinary. We take ownership no matter our role and act as leaders not waiting to be told what to do. We hire and develop the best, hiring for attitude and training for skill. We believe that inside every one of us is more potential than we could imagine and our goal is to help each other to unlock that potential by pursuing growth and learning.
We are committed to creating a diverse and inclusive workforce. We believe it makes our company stronger. We respect and embrace differences in gender identity, race, ethnic origin, sexual orientation, religion and faith, age, marital status, disability, neurodiversity, social background and education.
Please let us know if you require any adjustments to be made to the recruitment or interview process.
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Benefits:
* Additional leave
* Company pension
* On-site parking
* Private medical insurance
* Sick pay
Work Location: In person