We are excited to be opening Berkshire Manor, a beautiful purpose-built care home, this September, and we're looking for a dedicated Bank Receptionist to join our team. Berkshire Manor will offer residential, nursing, dementia, and respite care across 72 private en-suite rooms, with state-of-the-art facilities designed to deliver exceptional care and comfort. Do you have a friendly manner, a calm approach, and a passion for helping people? As the first person visitors meet, you'll play a vital role in creating a warm, welcoming experience for residents, families, and professionals.
Responsibilities
* Welcome residents, families, visitors, and health professionals with kindness and professionalism.
* Manage incoming calls, emails, and general enquiries.
* Support residents and families with information and assistance.
* Maintain a tidy and welcoming reception and bistro area.
* Handle administrative duties such as filing, updating records, and booking appointments.
* Assist the administration and management team with day-to-day admin tasks.
* Follow confidentiality and safeguarding procedures at all times.
Qualifications
* Excellent communication and people skills.
* Compassion and a genuine interest in supporting older adults.
* Good organisational skills and attention to detail.
* Confident using telephones, computers, and basic admin systems.
* Ability to stay calm, patient, and professional.
* Previous admin or reception experience is helpful, but not essential.
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