We're Hiring: Concierge Team Leader – Wokingham
Location: Warwick
Reporting to: Facilities Manager Concierge
Work Level: Team Leader
Are you passionate about delivering exceptional front-of-house services and leading high-performing teams? Mitie is looking for a Concierge Team Leader to join our NESO team in Wokingham. This is a fantastic opportunity to take ownership of a dynamic role, driving operational excellence and customer satisfaction across a key FM portfolio.
What You'll Be Doing
* Lead and develop a front-of-house team to deliver best-in-class service.
* Act as the primary contact for all operational and logistical front-of-house enquiries.
* Collaborate with Mitie managers in a one-team approach across services.
* Champion continuous improvement and drive change across departments.
* Ensure safety, customer service, and operational standards are consistently met.
* Engage with stakeholders, manage expectations, and respond to feedback.
* Provide monthly reports on staffing, consumables, and service efficiencies.
* Support the Facilities Manager Concierge and deputise when required.
What We're Looking For
* Proven leadership experience in customer-facing roles.
* Strong project management and organisational skills.
* Excellent interpersonal and communication abilities.
* High attention to detail and commitment to quality.
* Ability to manage multiple projects and adapt to change.
* IT proficiency, including database management.
* A flexible, collaborative, and proactive approach to work.
Essential Skills & Attributes
* Passion for customer service and operational excellence.
* Integrity, professionalism, and a high standard of personal presentation.
* Ability to build productive relationships across diverse teams.
* Politically aware and aligned with corporate goals.
* Commitment to promoting diversity and inclusive practices.
Training & Safety
* Completion of all required e-learning and toolbox talks.
* Active promotion of safe working practices.
* Reporting of health and safety issues and incidents.
Ready to Lead the Way?
If you're ready to take the next step in your career and lead a team that makes a real impact, we'd love to hear from you.
Apply now