<div><h3>Customer Experience Representative - Small Business Customers</h3><p><b>Application Deadline:</b> 23 June 2026</p><p><b>Department:</b> Call Centre</p><p><b>Employment Type:</b> Permanent</p><p><b>Location:</b> Jersey</p><h3>Description</h3><p>Join our vibrant team in Jersey as a Customer Experience Representative within our Talk team! As the first point of contact for our small business customers, you’ll have the power to make impactful decisions and deliver exceptional service. We offer an energetic and supportive work environment where your enthusiasm and dedication are truly valued. Plus, we’re committed to helping you achieve your career goals.</p><p>We’re looking for a tech‑savvy, dynamic and customer‑focused individual ready for an exciting new challenge.</p><p>JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. If you require any support or assistance in making your application, please contact us at hrinbox@jtglobal.com.</p><h3>Key Responsibilities</h3><ul><li>Provide 1st line customer support by investigating and resolving land line faults, mobile service queries and billing enquiries</li><li>Co‑ordinate and administer all new orders and faults</li><li>Monitor progress and offer customers up to date information</li><li>Establish and maintain knowledge and technical expertise on Company products and services</li><li>Receive and deal effectively with customer feedback</li></ul><h3>Skills, Knowledge and Expertise</h3><ul><li>Previous experience in a customer service environment</li><li>Comfortable operating a number of applications/computer systems at the same time</li><li>Ownership of problems / customer issues and responsibility for outcomes</li><li>Attention to detail with accurate recording of information</li><li>Confidently engage with people and build positive working relationships</li><li>Excellent communication skills</li></ul><h3>Benefits</h3><ul><li>24 days holiday</li><li>Health & Dental Insurance</li><li>Pension Scheme</li><li>Bonus Scheme</li><li>Fully discounted staff services or cash allowance in lieu</li><li>Professional Development</li><li>Recharge Days</li></ul></div>