WHO ARE WE
Nestled in the
heart of London’s prestigious Square Mile, Pan
Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and
exceptional service.
Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality.
Guests can unwind at SENSORY,
our state-of-the-art wellbeing floor,
complete with an infinity pool, advanced gym, and
indulgent spa treatments.
At
Pan Pacific London, luxury meets excellence and we invite you to be part of it.
ABOUT YOU
We’re on
the looking for a passionate and guest-focused Assistant Wellbeing/Spa
Receptionist to become a valued part of our outstanding SENSORY Spa &
Wellbeing team at Pan Pacific London.
You bring
confidence, empathy, and professionalism to every interaction, whether with
guests or colleagues. Calm under pressure and committed to excellence, you
strive to create memorable experiences at every opportunity.
If you
take pride in your work, pay close attention to detail, and consistently put
people at the heart of everything you do, we would be delighted to hear from
you.
JOB SUMMARY
The
Assistant Wellbeing/Spa Receptionist is responsible for ensuring that the
highest levels of customer service are achieved and that all standards are met
and maintained. The Assistant Wellbeing/Spa
Receptionist serves as the main point of contact for all
hotel guests and residents, and works in tandem with management and other
departments to ensure guests have an ultimate wellness experience. You are
professional, positive and able to maintain a calm and friendly demeanour while
delivering outstanding service to our guests. Your responsibilities will
include, but are not limited to:
· Responsible for
greeting every guest upon arrival.
· Ensure health
forms are filled out fully using Zenoti System.
· Provide each
guest with a locker and tour of facilities.
· Process guests'
check out, calculate charges and receive payments using Zenoti.
· Provide guidance
to clients on the procedures at the spa.
·
Answer
telephone calls and provide accurate information to clients.
·
Introduce
new beauty products to clients and educate them on their uses and benefits
whilst demonstrating a thorough knowledge of the treatments and products
employed in treatments.
·
Open and
close the facilities at the appropriate time.
·
Assist in
developing promotional events, which focus on increasing the clientele of the
facilities.
YOUR BENEFITS WORKING AS AN ASSISTANT
WELLBEING/SPA RECEPTIONIST AT PAN PACIFIC LONDON
As a
company, we take pride in our close-knit culture, commitment to development,
and focus on wellbeing. Here’s what we offer:
·
Access to Mental Health
First Aiders
·
An extra day off to
celebrate your birthday
·
Cycle to Work Scheme
·
Employee Referral Scheme
·
Season Ticket Loan
·
Enhanced Maternity and
Paternity Policies
·
Eye Care Voucher Scheme
·
Social and Employee
Wellness Activities
·
Employee Assistance
Programme, including 24/7 virtual GP and financial advisors
·
Two hotel-wide social
events per year, plus additional team gatherings
·
Flexible Work Policy
·
Complimentary dry
cleaning for uniforms and work attire
·
Reward and Recognition
Programmes including Star of the Month, Manager of the Quarter, and Star of the
Year
·
Guest Experience
Programme
·
50% Discount on Food and
Beverage at Food & Beverage outlets at Pan Pacific London
·
30% Discount on internal
spa treatments
·
30% Discount on Food
& Beverage across Pan Pacific Hotel Group properties
·
Friends & Family
rates at Pan Pacific London and across Pan Pacific Hotels Group
·
Complimentary meals
prepared daily by our chefs
·
Two fully paid Study
Days per year (in addition to annual leave)
·
Two fully paid Volunteer
Days per year (in addition to annual leave)
·
Career Progression,
we’re committed to coaching and supporting your internal development within Pan
Pacific Hotels Group
·
Additional perks through
YuLife
·
Dedicated discounts with
local eateries
ABOUT PAN PACIFIC HOTELS GROUP
Operated
by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury
brand with nearly 30 hotels and serviced suites across 22 cities in Asia
Pacific, North America, and Europe—including seven new openings by 2025. Known
for sincere and graceful service, Pan Pacific is the trusted choice for guests
seeking refined, memorable experiences.
Join Our Family in the Heart of
the City
Pan
Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in
the vibrant heart of the City. We are honoured to have received multiple
prestigious accolades, including:
·
Hotel of the Year –
Group (2023) | Catey Awards
·
Hotel of the Year –
London (2022/2023) | AA Hospitality Awards
·
Forbes Five-Star Rating
| 2022/2023
·
Forbes Five-Star Rating
| 2023/2024
·
Forbes Five-Star Rating
| 2024/2025
·
Forbes Five-Star Rating
| 2025/2026
·
Forbes Four-Star Rating
– SENSORY Wellbeing | 2023/2024
·
Forbes Four-Star Rating
– SENSORY Wellbeing | 2024/2025
Please note: All applicants for the role of Assistant Wellbeing/Spa
Receptionist must have the legal right to live and work in the UK without any
restrictions. Proof of eligibility will be required from all candidates at the
interview stage.