We are looking for a Salesforce Data Cloud and AgentForce Senior Consultant to join our dynamic Deloitte Digital team. The role focuses on building and deploying customer service solutions within the Salesforce ecosystem, with a strong emphasis on data modelling, integration, and AI‑driven enhancements.
Responsibilities
* Assist in development, building, and implementation of Salesforce Data Cloud instances in conjunction with Sales, Service, and Commerce Cloud.
* Support project execution activities including analysis, documentation, solution development, testing, and performance monitoring.
* Identify potential technical design and data model risks and help devise mitigation strategies.
* Participate in technical design and data model workshops with engineering and business stakeholders.
* Translate and communicate technical requirements and solutions to business stakeholders.
* Stay informed on new Salesforce features and contribute to efficient solution discussions.
* Maintain technical documentation through active participation in workshops.
* Engage with client needs in marketing and Salesforce Data Cloud requirements during implementation.
* Understand Salesforce Data Cloud capabilities and limitations, and contribute to proposed solutions.
* Develop foundational knowledge as a technical solution specialist in components like Data streams, Unified Data Model, Transformations/Insights, Identity Resolution, Segmentations, and Activations.
* Assist in developing and maintaining key data model, segmentation, architecture, code documentation, and technical specifications.
* Support the development team in building solutions while ensuring architectural integrity.
* Contribute to workstreams in large‑scale enterprise implementations focused on Salesforce Data Cloud architecture and data models.
* Design and integrate AgentForce‑powered AI capabilities into Salesforce Data Cloud and Marketing Cloud solutions.
* Support the development and optimisation of generative AI workflows while ensuring adherence to Salesforce Trust Layer security and compliance standards.
* Apply Agentic AI best practices to orchestrate multi‑step, autonomous Salesforce processes across Clouds.
* Identify AI‑specific risks related to data usage, bias, and model behaviour and implement mitigation strategies.
* Stay current on new Salesforce AI ecosystem features and identify opportunities for value creation.
Qualifications
* Desire to achieve Salesforce Data Cloud Consultant certification.
* Desire to achieve AgentForce Specialist certification.
* Salesforce Admin certification (or actively working towards it).
* Platform App Builder certification (or actively working towards it) with understanding of Salesforce Flows.
* Developing presentation skills for both technical and non‑technical audiences.
* Basic proficiency in SQL queries.
* Experience or interest in integrating with cloud‑based data warehouses/lakes (e.g., Snowflake, Databricks).
* Interest in Salesforce AgentForce capabilities, including building and deploying AI‑driven agents.
* Knowledge of generative AI workflow design within Salesforce.
* Understanding of Agentic AI orchestration across Salesforce Clouds.
* Understanding of Salesforce Trust Layer and its role in secure, compliant AI deployments.
* Additional exposure to SOQL and APEX is preferred.
* Front‑end coding skills (HTML, CSS/SASS, Typescript, React, XML, JSON) are preferred.
Location & Working Arrangement
Based in London or Manchester with a hybrid working model that includes office, virtual collaboration spaces, client sites, and remote work.
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