Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough.
We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support.
Location: Peterborough
Hours: 37.5 hours per week, between 7am – 7pm, with flexible shift rotation and occasional weekends
Pay Rate: £13.45 per hour
Contract: Temporary to Permanent
What’s on offer:
* Competitive hourly pay
* Overtime opportunities paid at time and a half
* Full training and ongoing support
* Weekly pay
* Career progression within a growing IT team
* Temp of the Month reward vouchers
Key Responsibilities:
* Delivering first-line IT support to external customers via phone and email
* Logging, tracking, and updating support tickets accurately
* Troubleshooting hardware, software, and network-related issues
* Escalating more complex technical issues where required
* Guiding customers through step-by-step solutions professionally and efficiently
* Maintaining accurate documentation and knowledge base records
* Supporting continuous improvement within the service desk team
* Providing excellent customer service and building strong client relationships
The Ideal Candidate:
* Strong communication and customer service skills
* Organised, reliable, and methodical in approachPrevious call centre or customer support experience is beneficial
* IT support experience is advantageous but not essential
* Comfortable working in a fast-paced team environment
If you are interested in this opportunity, apply today or contact Interaction Recruitment on 01733 558877 for further information.
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