40 hours per weekMonday to FridayRemote/Hybrid workingCompetitiveSodexo rewards and benefits packageJob IntroductionWe are seeking an experienced and highly skilled Business Improvement & Change Manager to join our team. This role will work in partnership with a high-profile Government organisation and be responsible being a custodian of the business rules that operate Asset Management and Facilities Management for our client.Purpose of the Role:Work with the client, suppliers and subject matter experts to capture and assess the business rules that operate the performance partner modelBe sympathetic to the different needs of each stakeholder, and work with them to achieve a single, consistent set of business rules that all parties can followEnsure efficient operations by identifying and removing duplication, wasted effort and unproductive processAct as a pivotal point of contact with the client organisation working in partnership to provide the client with a best-in-class property management and aligned advice related to budget efficiency, property strategy, risk management and supply chain strategyLead the development of processes that are embedded into our systems to ensure service excellence. Ensure all client security protocols, policies, procedures and activities of the Sodexo and supply chain teams are implemented, audited and appropriately managedEnsure a safe, compliant environment for our teams and customers by ensuring processes are followed and gaps identified and escalated to resolution.Provide procedural assurance during Mobilisation to support the transition of the new property function of the Client and the onboarding and management of their supply chain.Build and deliver the Continuous Improvement PlanContext & Main Activities:Define, refine, own and assure the business rules that guide the delivery of the services, focusing on:Work order managementAsset managementPurchase to payPerformance managementData assuranceAssure safety in complex and challenging operating environments to exceed industry standards and protect Sodexo and client's employer brandResponsibilities:Develop the business rules and the service delivery planWork with the stakeholders to refine the business rules so that they are consistent across:Sodexo's servicesThe client's teamThe client's customersThe four TFM suppliersSodexo subcontractorsDevelop and deliver the Continuous Improvement PlanDeliver change management for new initiatives and new technologiesContribute and be a part of Operations Board of the Agencies business, including leading on specific workstreams as required.Contribute to the development and implementation of Agencies Business PlanOversee the delivery of services from the broader Sodexo services or other internal teams - engaging and involving internal stakeholders and putting mechanisms in place to coordinate and manage service delivery so that it is seamless and represents “one Sodexo team” to the Client.Drive the development of operational initiatives within approved parameters to contribute to the future competitive success of the business. Continuously seeking ways to enhance quality through innovation and cost efficiency by monitoring performance against existing standardsBecome an SME with regards to the performance partner model/managing agent and value creation.Help the contract perform within the agreed SLAs and contractual terms to meet Sodexo commitmentsIdentify out of scope service delivery and develop plans with the operational and commercial teams to realign operationsConstructively challenge current thinking and practice, offering new ideas, alternatives or improvements to existing solutions, offers and approachesDrive growth through gaining Client confidence and trust by demonstrating expertise, insight, empathy, consultancy skills and commitmentAccountabilitiesSuccessful set up, documentation and implementation of the business rules that operate the Performance Partner model, including Policy, Process, Procedures and Operating instructionsThe Continuous Improvement PlanThe log of Continuous Improvement opportunitiesThe delivery of innovation, change and continuous improvement using industry standard methods (such as Lean, 6σ, AMP project management)Robust risk management Support the development and implementation of the account's Contract Development Plan aligned to the Agencies Business PlanSafety and compliance of customers, team and assetsWhat You Will Bring:Property background: FM, Estates, QS, CS and at least 5 years' experience in the property industry at management level.Proven continuous improvement/ business analytics experience in the built environment, performance partner (integrator) or similar operating modelExperience in process mapping and process intensificationExperience in the delivery of outsourced management servicesExperience managing long-term Client and Supplier relationshipsProven track record mobilising or setting up from scratch high profile accountsCAFM mobilisation, development and management information reportingEffective presentation skills with the mental agility to provide coherent answers with practical solutions.Excellent ability to communicate effectively with customers, Clients and employees at all levelsMatrix management within large and diverse teams both onsite and remoteManage multiple workloads and shifting prioritiesAbility to interpret and utilise complex and varied financial and commercial informationAchieve set standards and operate to performance criteriaSelf-motivated and able to work on own initiative within a team environmentDesirable:Member of relevant professional body Qualification or relevant experience in Property / Facilities ManagementWhat We Offer:Working with Sodexo is more than a job—it's an opportunity to be part of something greater. You'll be valued for who you are, empowered to act with purpose, and supported to thrive. We offer:Mental health and wellbeing supportEmployee Assistance Programme (personal, legal, and financial advice)24/7 virtual GP and lifestyle benefitsDiscounts for you and your familyFinancial tools and retirement planning supportCycle to Work scheme & one paid volunteering dayReady to be part of something greater? Apply today!