Your day
As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.
Your day will include:
· Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
· Initiating documentation and maintaining customer records and follow up systems.
· Providing customers with estimates, and notifying customer’s promptly when the work is complete.
· Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
· Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
· Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
· Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians.
Have you got what it takes?
· Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
· Able to plan, organise self and meet agreed work deadlines.
· Able to assimilate information quickly and provide considered responses.
· Strong work ethic and adaptable to change.
· Attention to detail and maintains good, accurate quality of work.
· PC/ Web literate.
· Full clean driving licence.
· Retail automotive service experience preferred.
What is in it for you?
· Highly competitive salary and bonus scheme.
· Full training and support to help you immerse yourself in the role and Snows values.
· 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
· Discounted MOTs, Service & Parts.
· Recommend a Friend Bonus/ Introducing a Customer Bonus.
· Life Assurance Benefit.
· Snows Contributory Pension Scheme.
· BEN – Employee Assistance Programme.
· Excellent development opportunities to learn & grow with Snows.
· Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.
Hours of work:
Mon - Fri 08.30 - 18.00,
1 in 3 Saturdays 08.30 - 13.00
Brand
Toyota