Hire Controller Location: Cardiff | Plant & Tool Hire Sector NEOS Engineering are recruiting on behalf of a leading independent plant and tool hire business operating across the South of England, Wales and Scotland. Due to continued expansion and ambitious growth plans, we are seeking a high-calibre Hire Controller to join a busy and successful depot team in Cardiff. This is a pivotal position within the business, playing a central role in ensuring the smooth and profitable running of the Hire Desk. This is an excellent opportunity for someone with proven hire operations experience who is looking to join a growing, forward-thinking company with genuine progression potential. The Role As Hire Controller, you will be responsible for overseeing depot hire operations, ensuring exceptional service delivery while maximising fleet utilisation and supporting business growth. You will work closely with internal departments, customers, logistics teams and management to ensure hires are processed efficiently, professionally and in line with company standards. Key Responsibilities Oversee and manage depot hire operations to meet agreed service delivery levels Manage local hire fleet stock levels and work closely with internal teams to maximise fleet availability Conduct internal reviews and audits of hire contract activity to ensure quality and compliance Oversee new hire contracts and off-hires, ensuring accuracy and adherence to process standards Support central logistics to ensure efficient local and national transport operations Work alongside the central re-hire team to allocate re-hire equipment effectively Handle inbound calls, enquiries and sales leads in a professional manner Provide hire and transport rate support when required Identify and support new business opportunities from inbound and outbound activity Contribute to achieving depot sales growth targets across all products and services About You We are looking for an organised, commercially aware and customer-focused individual who thrives in a fast-paced environment. Essential: Proven experience within a hire operations role Strong organisational and communication skills Excellent negotiation and time management skills Ability to build and maintain strong client relationships Confident working independently and under pressure Competent IT skills Experience selling products and services to end users Desirable: Background knowledge within construction, plant or tool hire Whats on Offer Sales Bonus Scheme Loyalty Bonus Scheme Pension (Auto Enrolment) Group Life Assurance (3x salary, post-probation) 32 Days Holiday (including Bank Holidays) Perk Box Benefits Birthday Gift