Client Services Case Managers – Growing Business
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$40.15 post training + Superannuation + Uncapped Bonuses
1 year anniversary pay rise
Now hiring for intake starting 20th April 2026 and 11th May 2026
Multiple part‑time and full‑time roles available (32‑38 hours per week).
Help families place their loved ones into residential aged care and find home care providers.
Become part of an innovative and fun environment within Australia’s largest aged care placement team.
What’s the role?
Interact over the phone with families who require assistance with placement into aged care and finding home care providers.
Use internal systems to understand care needs and budgets, and then shortlist and present options that match family preferences.
Answer client questions relating to residential aged care or home care.
Cultivate and build a relationship with the client by providing empathy and reassurance.
Offer individual client information and advice tailored to their personal situation.
Provide families with the most up-to-date information regarding aged care overall.
Casual roles require flexible availability across a fortnightly schedule.
Who are you?
6+ months experience in a telephone/call centre environment within a customer service, sales and/or retention role (e.g., insurance, travel, banking) preferred but not essential.
Evidence of achieving KPIs and handling high volumes of daily calls (inbound and outbound).
Strong written and verbal communication skills.
Strong computer literacy and intuition to problem‑solve.
Mature approach and the ability to work autonomously within a team environment.
A strong commitment to the role in helping families place their loved ones into aged care.
Experience in aged care is preferred, but not essential.
If you enjoy talking with people and bringing comfort to families during a stressful time, then this could be the role for you.
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