Roles & Responsibilities
As Ecommerce Manager, your role is crucial in overseeing and enhancing Asset Technology’s online sales platforms. Our Ecommerce ‘Retail’ Department includes the following platforms:
* eBay
* Amazon
* Shopify
* Back Market
* On-Buy
* Tik Tok
* Social Media Marketplaces
* Other online platforms
Your responsibilities include:
1. Strategy Development: Create and implement e-commerce strategies to grow online sales and market presence.
2. Sales Optimisation: Analyse sales data to identify trends, opportunities for improvement, and methods to increase conversion rates.
3. Inventory Management: Manage product listings, stock levels, and supplier relationships to ensure product availability and timely delivery.
4. Digital Marketing: Collaborate with the digital marketing team to ensure the e-commerce website (Shopify) is user-friendly, SEO-optimized, and aligned with branding.
5. Responding to Enquiries: Answer customer questions via phone, email, chat, or social media regarding products, orders, shipping, returns, etc.
6. Order Management: Assist customers with placing, tracking, cancelling, or modifying orders, ensuring timely delivery.
7. Problem Resolution: Resolve customer complaints and issues effectively, liaising with logistics, warehouse, or product teams as needed.
8. Product Knowledge: Maintain thorough understanding of products to provide accurate information and recommendations.
9. Technical Support: Provide technical assistance for website, app, or payment issues.
10. Customer Feedback: Collect and relay customer feedback for continuous improvement.
11. Upselling and Cross-selling: Promote additional products or services based on customer needs.
12. Compliance and Policies: Ensure adherence to company policies, industry regulations, and data protection standards.
13. Documentation: Keep accurate records of interactions, transactions, and resolutions.
14. Continuous Improvement: Participate in training and team activities to enhance skills.
15. Identify Stock for Sale: Determine the best products to purchase and sell across platforms.
16. Budget Management: Develop and oversee the e-commerce budget to ensure effective resource allocation.
Overall, the role requires strong communication, problem-solving, empathy, patience, and a customer-centered approach to support online retail success.
Commission: TBC
Commissions are paid 30 days in arrears from the payment received by the business. Other arrangements are considered case-by-case. All commissions and targets are subject to change based on market conditions and business needs.
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