Customer Service and Logistics Manager – Europe
Join us to apply for the Customer Service and Logistics Manager – Europe role at Zotefoams.
Zotefoams plc is a world leader in cellular material technology, headquartered in Croydon, UK, with manufacturing sites in Kentucky, USA; Brzeg, Poland; Oklahoma, USA; and Jiangsu Province, China. We produce lightweight foams for markets including sports, aviation, automotive, and healthcare. Our company is experiencing rapid growth, with ambitious plans for the future.
About the Role
This leadership position is based in Croydon, UK, or near Wrocław, Poland. You will manage the European Customer Service and Logistics team, setting strategic direction and leading coordinators to ensure high-quality service and efficient supply chain operations.
Role Responsibilities
* Lead a team of experienced Customer Service Coordinators
* Oversee logistics services, ensuring satisfaction internally and externally
* Monitor customer service levels and logistics KPIs
* Analyze order behaviors and drive supply chain improvements
* Ensure customer needs are met within operational lead times
* Champion customer satisfaction initiatives
* Manage obsolete and non-conforming stock
Qualifications
* Degree or relevant experience in customer service leadership
* Solid experience in a B2B supply chain environment
* Strong numerical, organizational, and communication skills
* Experience in delivering service and efficiency improvements
Desired Attributes
* A customer-centric leader with a hands-on approach
* Collaborative mindset and team-first attitude
* Analytical thinking and attention to detail
* Ability to navigate cultural differences across regions
Why Join Us?
At Zotefoams, we foster a supportive and innovative environment that encourages growth. Join a dynamic team that values collaboration, continuous improvement, and professional development.
Our Values
* Courage: Taking bold actions to succeed
* Impact: Making a positive difference
* Respect: Creating an inclusive, respectful environment
We are an equal opportunity employer committed to diversity and inclusion.
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