Operations manager - specialty coffee

Job Description

Operations Manager – speciality coffee

Bristol, Cheltenham & Swindon

Are you the type of leader who spots opportunities others miss?

Do you walk into a business and immediately see ways to improve performance, develop people and create a better customer experience?

If so, keep reading.

We're partnering with an exciting, growing hospitality business entering a hugely ambitious phase of its journey. With significant investment across people, operations, food, marketing and culture, they're building something special and looking for an operations Manager to help drive the next chapter.

The Opportunity

This isn't a role where you'll spend your days ticking boxes and forwarding emails.

You'll lead a diverse multi-site region across Bristol, Cheltenham and Swindon, working closely with a passionate senior leadership team that genuinely values fresh thinking, initiative and autonomy.

The foundations are in place. Now it's about unlocking the next level.

You'll have the freedom to test ideas, improve ways of working, develop talent and make a measurable impact on both culture and commercial performance.

What You'll Be Doing

• Leading and developing a multi-site team across the Southwest
• Coaching managers to deliver exceptional customer experiences
• Driving sales growth, operational excellence and profitability
• Identifying opportunities to improve standards, processes and performance
• Creating high-performing teams through engagement, coaching and accountability
• Working closely with senior leadership on regional strategy and business improvement initiatives
• Using data and insight to make informed decisions and drive results
• Building a positive, people-first culture where teams can thrive

What We're Looking For

We're far more interested in the person than the brands on your CV.

You must have experience leading multiple locations and managing teams across a multi-site operation. Whether your background is hospitality, retail, leisure, QSR, coffee or another customer-focused environment, we're looking for someone who understands how to drive performance through people.

You'll be someone who:

• Has proven multi-site leadership experience
• Naturally brings people together and creates high-performing teams
• Leads with energy, positivity and authenticity
• Has strong commercial awareness and operational instincts
• Enjoys improving businesses and developing people
• Is comfortable challenging the norm and driving change
• Takes ownership, follows through and delivers results
• Loves being out in the business, coaching and supporting teams
• Uses data and insight to identify opportunities and improve performance

Most importantly, you'll be a people-first leader who can inspire teams, build engagement and create a culture where people genuinely want to perform.

Why Join?

• Join a business investing heavily in its future
• Work alongside an ambitious and supportive leadership team
• Genuine autonomy to make decisions and drive change
• Opportunity to shape culture, people and performance
• A business where your ideas will be heard
• Strong career development opportunities as the business continues to grow
• £50,000 - £55,000 salary
• Car allowance
• Benefits package

The Bottom Line

This is an opportunity to join a business that is evolving, growing and full of potential.

If you're the type of leader who loves building great teams, improving performance and making a genuine impact, we'd love to hear from you.

Apply now for a confidential conversation.