Overview
Would you like to make an impact by leading one of our home store teams that are community based, offer amazing choice and genuine sustainability? As a Store Manager you will be accountable for your store's performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrate the BHF values. Each day is different in this varied, fast paced and hands on role. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research. Sunday working may be needed on a rota basis.
Responsibilities
* Lead store performance and drive revenue through both physical and online channels.
* Achieve store targets by guiding an inclusive and diverse team that upholds BHF values.
* Manage day-to-day store operations in a fast-paced, hands-on environment.
* Adapt to the volume of collections, deliveries and donations and maintain high standards of customer service.
* Support weekend and bank holiday rota requirements as stores trade seven days a week.
Qualifications
* Experience working in a customer facing role in retail, hospitality or service industry.
* Experience of leading, motivating and developing teams.
* Commercial awareness with the ability to achieve sales targets.
* Committed to achieving the highest retail standards at all times.
* Able to work under own initiative and take a proactive approach to changing business needs and objectives.
* Thrives in a hands-on, fast-paced environment.
* Understanding of budgets and P&L.
* Flexible to work weekends and bank holidays on a rota basis due to store trading seven days a week.
About Us
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We fund cutting-edge research and innovation to save and improve lives. We connect with local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make an environmental impact by preventing around 70,000 tonnes of unwanted items from going to landfill each year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come. Belonging at BHF means fostering a workplace where everyone feels valued and supported, embracing diverse perspectives and backgrounds to strengthen our organisation.
Benefits
* 38 days annual leave (plus the option to buy and sell leave).
* Holistic support leave of up to 10 additional days off each year.
* Enhanced family policies (maternity, paternity and adoption leave).
* Wagestream - early access to wages.
* 25% staff discount.
* Health cash plan (Dental, Optical, Therapies, etc.).
* Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP).
* Pension with employer contribution of up to 10%.
* Cycle to work scheme.
* Discounts on gym memberships and with a wide range of retailers.
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