Role Overview
The Referral to Treatment (RTT) Team Supervisor is responsible for overseeing the RTT team, ensuring compliance with NHS guidelines and organisational standards for managing patient referrals and treatment timelines. The role involves supervising daily operations, monitoring performance, implementing process improvements, and ensuring patients receive timely and efficient care. The RTT Team Supervisor will collaborate with healthcare professionals, administrative staff, and management to optimise patient pathways and meet regulatory targets.
Key Responsibilities
* Supervise and lead the RTT team, ensuring adherence to NHS RTT guidelines and internal policies.
* Oversee the referral and treatment processes, ensuring patients receive care within the 18‑week pathway.
* Monitor team performance, identify training needs, and provide ongoing support and development.
* Ensure accurate recording and reporting of RTT data, maintaining compliance with regulatory requirements.
* Collaborate with clinicians, administrators, and managers to optimise patient flow and reduce waiting times.
* Address and resolve escalations related to patient referrals, ensuring high levels of patient satisfaction.
* Implement process improvements to enhance efficiency and effectiveness in referral management.
* Prepare reports and data analysis to support decision‑making and performance monitoring.
* Ensure effective communication within the team and across departments.
* Facilitate daily management and supervision of staff, ensuring rotas are covered and workflows are maintained.
* Involved in recruitment, induction, personal development plans, mentoring, performance management, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies.
About the Trust
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000‑strong workforce.
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