Client Services Administrator
The Client Services Administrator supports our Client Services team in day-to-day administration and customer telephone contact, and reports to the Client Services Director.
For the Client Services Team, the role supports across different areas as required, including customer communication via email and telephone to ensure that all documentation, such as finance documents, proofs of identification, order and delivery updates, are managed in a timely and professional manner, maintaining our high customer experience ethos.
The role also supports our Customer Service Team, dealing with customer issues and complaints by email and telephone to address any issues raised by customers. This involves liaising with third parties to make them aware of customer issues to gain a satisfactory response, and following internal processes to provide information and resolutions to customers.
The role works closely with the sales team, gaining a commercial insight into an online business. The role offers career progression within a growing business for the right candidate.
Responsibilities:
Responding to in-life queries and contract amend requests
Creating Vehicle Orders from internal systems
Processing personal identification & finance paperwork
Creating Welcome Letters & Driver Letters from internal systems
Processing delivery paperwork packs...