* Location: Forest of Dean (Coleford, Gloucestershire)
* Salary: Up to £40,000 per annum
* Working Hours: Full-time, 40 hours per week
* Days of Work: Shifts vary Monday to Sunday on a rolling rota.
* Live In Accommodation available, not compulsory.
Join Forest Holidays in the stunning Forest of Dean as our Guest Experience Manager - this is more than a management role - it’s your chance to lead, inspire, and bring the magic of our Forest to life every day.
What You’ll Do
* ✨ Deliver exceptional guest experiences from check-in to check-out
* 🍽️ Oversee F&B operations, drive revenue, and maintain top service standards
* 🌟 Lead, motivate, and develop your team across Front & Back of House
* 🌲 Manage Ranger activities and unforgettable guest adventures
* ⚡ Step in as Duty Manager and keep operations running smoothly
You Will Have
* ✅ Hands‑on leader with a passion for hospitality
* ✅ Experience managing teams and delivering exceptional service
* ✅ Strong commercial awareness, problem‑solving, and communication skills
* ✅ Full UK driving license
🌲Who Are Forest Holidays?
Our business has been recognised as a force for good.
Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked‑away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.
What’s in it for You?
* ✈️ 23 days’ holiday plus bank holidays (increasing with service)
* 💰 Annual bonus based on company performance
* 🍼 Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay).
* 🎉 Long service awards and company events
* 🔒 Secure your future with our company pension scheme
* 💛 One full paid day to volunteer
* 🍴 Discounted food when working on location
* 🏠 Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
* 🛍️ Hundreds of discounts on top brands across the UK
Please note
If successful in the role, any job offer will be subject to pre‑employment checks, including a basic criminal record check.
Reasonable Adjustments
We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.
Ready to lead a team that creates magical forest holidays? Apply now!
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