Job Overview
A job you can enjoy. Being a General Manager at Upham Inns is about the ability to make everyone feel welcome, guests and team alike. You take ownership of the guest journey every step of the way, from the booking experience, through a great quality pub meal to the moment you say goodbye. Our beautiful, cosy country style pubs should be where everyone feels instantly at home. Seriously good pub food and expertly created drinks served by a friendly, knowledgeable team. For a quick drink after work, a catch up with friends or special family meal we are always a very welcoming escape. Our general managers have the ultimate opportunity to use their drive and passion to create a business of which they can be truly proud of. Making us one of Britain’s most welcoming escapes. We are looking for great people to join us. Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands‑on team who have a passion for running great pubs. We are always on the lookout for like‑minded people who have the desire to work and grow with us.
If you thrive in a fast‑paced, people‑focused environment, love creating unforgettable guest experiences, and want to grow your career with an award‑winning company, then this could be your next big move.
Responsibilities
* Overall management of the pub in line with company procedures and adhering to brand standards
* Lead by example with a hands on approach to training, coaching and development of the team
* Engagement with the local community to develop and improve repeat business, improve the reputation and ensuring the pub is an essential pillar within the community
* Inspire a passion for delivering great food and service culture throughout the team
* Overall responsibility for the Health and safety of guests, team, and visitors through constant administration of fire procedures, kitchen and Health & safety assessments.
* Ensure as the DPS, that standards comply with the license
* Overseeing all ordering to ensure is in line with requirements whilst controlling stock and wastage levels
* Preparing team rosters at least 2 weeks in advance and in line with the companies labour budgets
Qualifications
* Previous experience as a General Manager of Gastro style pub min 1 year at least, or proven track record of different styles of pub/restaurants
* Consistent approach to driving the team to achieve the highest levels of guest service at all times
* A strong leader and motivator to foster effective team working in line with the company vision and direction
* Passionate about hospitality and delivering exceptionally high-standard of service
* Highly motivated, proactive and reliable
* Available to work up to 48 hours per week including evenings, weekends and bank holidays.
* Financial understanding, experience working with P&L's, sales and labour budgeting
* The Right to Work in the UK, You’re the kind of person who:
* Brings passion for great food, drink, and service
* Supports the management team in leading shifts with confidence
* Handles guest expectations with charm and professionalism
* Has proven management experience in a hospitality or service‑led role
* Stays organised and thrives on multitasking
It’s an exciting time to join us! We are growing, and we want you to grow with us and be part of our success. We’ve been busy investing in our business and we are seeing some great results. So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team.
Benefits & Perks
* Award‑winning online training academy - learn anytime, anywhere
* Hands‑on supplier experiences - from craft brewery tours to farm visits
* Career progression & apprenticeships - we help you grow
* Competitive salary: Up to £50,000, plus Tronc and Bonus potential
* Free meal on shift - fuel your day with delicious food from the kitchen
* Flexible shifts - work‑life balance matters here
* Up to 50% off meals when dining with up to 6 guests
* 33% off hotel stays across our collection
* Wage streaming service - access your pay when you need it
* Salary Extras Portal - discounts at Asda, Aldi, B&Q, H&M, Clarks, Tesco and more; plus Cycle2Work scheme
* Service Awards & Birthday Gift - because you matter
* £1000 refer‑a‑friend & chef recruitment incentives
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