Customer Care Representative – United Kingdom
Full-time
About CRC
CRC Industries Europe is a dynamic multinational headquartered in Zele, Belgium, with roots in Philadelphia, USA. We specialize in high-performance chemical products—lubricants, cleaners, degreasers, and anti-corrosion agents—serving the electronics, automotive, and industrial sectors. With production sites in Belgium, the UK and South Africa, and sales offices across Europe and the Middle East, we’re a global force with a local heart.
Some tasks that await you:
As a Customer Care Representative, you’ll be the trusted point of contact for our industrial customers—especially in the United Kingdom. You’ll manage the full order-to-cash cycle, ensuring smooth operations, clear communication, and top-tier customer satisfaction.
As you grow in the role, you’ll also take on commercial activities such as identifying growth opportunities with smaller accounts, nurturing leads, and assisting the sales team.
Customer Care & Order Management
* Act as the Single Point of Contact for B2B customers
* Process and confirm orders, ensuring alignment with contracts and delivery timelines
* Communicate proactively throughout the order cycle
Documentation & Logistics
* Prepare accurate shipping and invoicing documents
* Tailor documentation to destination-specific requirements
* Coordinate with warehouses for road and airfreight logistics
* Collaborate closely with Sales and Account Managers to support customer relationships.
* Support customers with CRC’s digital platforms (EDI, B2B Webstore)
* Prepare for key customer meetings and follow up on leads
* Identify upselling or cross-selling opportunities and contribute to revenue growth
* Provide customs and compliance documents (MSDS, TDS, Certificates)
* Handle claims, returns, and corrections with professionalism and speed
This is what we expect from you:
What You Bring
* Experience in customer care or inside sales, with strong order-to-cash knowledge
* A proactive mindset and commercial awareness
* Fluency in English, combined with another European language such as Finnish, Norwegian, Swedish, German or French to effectively support our diverse EMEA customer base.
* Strong communicator with a customer-first and sales-oriented approach
* Proficient in Microsoft Office (O365 environment)
* Experience with Microsoft Dynamics 365 F&O or similar ERP systems is a plus
This is what you can expect from us:
What We Offer
* A permanent role in a stable, international company
* A collaborative and supportive team culture that values initiative and growth
* Opportunities for growth in both customer care and sales
* A competitive compensation package with attractive benefits
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