Key Responsibilities
* Provide regular feedback to the Store Manager and Assistant Manager regarding overall store performance and any operational issues.
* Ensure product deliveries, stock transfers, and movements are processed in line with company stock management procedures.
* Maintain store appearance: ensure it is clean, well-presented, and aligned with the company’s Visual Merchandising standards.
* Lead by example: act as a role model to the team in behaviour, conduct, customer service standards.
* Deliver excellent customer service; aim to meet or exceed customer expectations at all times.
* Maximise selling opportunities; help the store and individual team members achieve sales targets / KPIs.
* Respond to customer enquiries about price, product features, etc., assist with upsells.
* Enforce company policies: cash handling, security, stock protection, customer data/privacy etc.
* Coach, support, and train staff (new and existing) in customer service, sales techniques, and store standards.
* Assist with store operations like stocktakes, housekeeping, visual merchandising resets.
* Assist in cashing up / end-of-day accounting tasks as needed.
* Help maintain customer data records (e.g. for loyalty / repeat business) and ensure follow up / aftercare per company processes.
Profile & Key Skills
* Strong ability to develop, motivate, and lead a sales team.
* Excellent customer service skills; able to handle queries / complaints professionally.
* Good communication skills (verbal and non-verbal). Confident, engaging, able to maintain professionalism.
* Commercial awareness: understanding of sales targets, KPIs, conversion etc.
* Attention to detail (store presentation, merchandising, stock accuracy).
* Ability to work flexibly (often weekends, busy seasons).
* Reliability, integrity (especially in cash / stock).
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