We’re searching for an incredible Resident Services Assistant!
The Resident Services Assistant at our luxury apartment complex in Birmingham plays a key role in our community, from the first point of contact through to departure, administering all tenancies. This includes ensuring resident files are compliant, delivering excellent customer service to residents and prospects, assisting with events, and handling queries throughout their tenancy with urbanbubble.
What do we offer?
* Benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet Lovers Friday, enhanced sick pay, study support, and more.
* Enhanced annual leave, including your birthday off and a day off when you buy your house, because we believe in celebrating special moments with loved ones. Family always comes first at ub!
What does our BTR team say?
“An amazing group of people, all working hard towards a common goal but with camaraderie and excitement along the way!” – Robert Simmonds
“It's refreshing to work in a team where each person can genuinely make a difference. We're a rapidly growing business where our ideas are key to our future success!” – Rebecca Whitehead
What will you do?
* Manage prospect/leads daily via phone or email from our internal management system.
* Inspect apartments, create reports, and report maintenance issues.
* Handle administration for tenancies and renewals.
* Arrange check-out appointments with third-party inventory clerks.
* Conduct move-in inductions for new residents.
* Chase arrears in the first half of the month.
* Negotiate payment plans approved by landlords with residents.
* Update arrears reports with amendments and updates.
* Serve Section 8 and Section 21 notices when applicable.
* Support front-of-house operations to assist tenants’ inquiries and ensure lunch breaks are covered.
* Assist in organizing and planning residents’ events.
What are we looking for?
* Previous lettings or property experience.
* Strong customer service skills and experience handling difficult situations in a fast-paced environment.
* Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with databases or booking systems (training on in-house systems provided).
We’re not your usual property company. We’re the North West’s leading property managing agent.
At urbanbubble, we’re redefining property management through community building, customer care, and innovation. Serving 14,000 residents and growing, we seek bold, ambitious, resourceful team members to manage and create communities, unleashing your potential.
Interested? Apply now and join a fantastic organization that puts people at the heart of everything we do!
INDLOW
Apply now
We also have a great opportunity at our luxurious residential site 'The Goodsyard'. If you’re passionate about delivering exceptional service and possess strong administrative and IT skills, this could be the role for you!
Hours
40 hours per week
23 days of holidays, plus your birthday off and more!
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