Job Description
IT Support Technician - Ballymena (25k)
1. Job Reference: VR050824
2. Job Title: IT Support Technician
3. Salary: 25k pa
4. Based: Ballymena (plus travel to various sites acrosss Antrim, Whiteabbey, Carrickfergus etc)
5. Hours: Full time - 37.5 pw (Mon-Fri, 9am-5pm)
6. Contract : Temp - ongoing rolling contract with potential to secure permanent.
Overview
My client is currently modernising their IT Infrastructure across their sites in Northern Ireland and have a requirement for an IT Support Technician to join their IT Infrastructure team as soon as possible. You'll be providing general onsite IT and Network Support to professionals within the organisation, assisting with IT support queries such as device issues/setup, networks, printers, logins, as well as hardware/software support and deployments. This is fully on-site and will require travel to various sites around the Ballymena/Whiteabbey/Newtownabbey/Antrim areas (travel included in hours of work).
What's in it for you?
7. 25k pa
8. Holidays
9. Pension
10. Excellent work life balance
The client
Large public sector organisation with teams based across Northern Ireland. There are a lot of exciting IT projects happening here with lots of opportunity to gain exposure to new IT systems, cutting edge tech and some truly meaningful work.
About you
11. Strong experience in IT Support providing software/hardware support for a range of devices including PCs, Laptops, Printers, Scanners, Mobiles etc.
12. Driving licence with access to own car and experience of providing onsite face-to-face support.
13. IT Degree
14. Positive morale and team player
15. Adapatable, versatile, problem solver
What you'll do as an IT Support Technician
16. IT support of organisation's infrastructure, providing onsite software/hardware support across desktops, laptops, mobiles, scanners, printers etc.
17. Support rollout of new hardware and systems.
18. Resolve escalated tickets.
19. Maintain high level of professional customer service.
20. Support with onsite service requests (Resolve issues / setup devices such as laptops/printers/networks etc).
21. Collaborate positively within a wider team of IT professionals.
22. Work at fast pace to deliver excellent IT service.
23. Travel to various sites.