Job Description Whether it's leading floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Area Manager, you will oversee a team of Retail Managers and Sales Advisors within your store, driving commercial success and contributing to company growth. COMMERCIAL EXPERTISE Be accountable for the commercial success of the store and drive store performance Identify key opportunities to enhance performance in line with current trends Develop and implement strategic plans to achieve departmental goals and objectives Analyse data and key performance indicators to make informed commercial decisions and drive KPIs TEAM LEADERSHIP & MANAGEMENT Be accountable for your store and team's performance Lead and inspire your store team, providing guidance, coaching, and support. Work closely with your Area Manager, acting on feedback and working towards targets and deadlines Build lasting relationships with internal and external stakeholders Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation DEVELOPMENT Identify future talent within the store and plan and support their personal development and progression Seek opportunities to drive your own personal development Train the coach and upskill the management team to maximise opportunities for future progression within the business OPERATIONAL EFFICIENCIES Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures Support other stores within the area with retail operations as and when required Use business communication tools to drive completion of tasks and ensure your team understands all key functions Drive performance in line with retail priorities to meet business objectives CONTROLS Accountable for monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency. Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectively Demonstrate resilience to operational challenges, making effective decisions to drive solutions Control stock movement, run accurate store audits, and implement visual standards to company guidelines