Location: Sunderland PCN Sunderland Central Locality/Practices and PharmacyHub
Salary: £28,718.42 33,760.00 per annum(3.6% pay award pending)
Contract type: Permanent
Hours: Full-time (37.5 hours per week)
Main duties of the job
The focus of the post holders work will depend on the qualifications, skills and experience of the individual and the needs of the PCN, both of which may develop over time.
The post holder will:
* Support the role of PCN Clinical Pharmacists in the delivery of clinical pharmacy services
* Provide technical and administrative support to the clinicians within the PCN.
This role is patient facing within the Sunderland Central PCN localities, Practices and Pharmacy Hub.
About us
For a second year in a row, Sunderland GP Alliance has been listed in The Sunday Times Best Places to Work and Better Health At Work - Gold Award, offering 33 days annual leave plus many other benefits
Sunderland GP Alliance is owned by the GP Practices of Sunderland and helps GPs work collaboratively for the benefit of patients and staff. We are a not-for-profit organisation, ensuring any surplus is reinvested back into better services for patients.
By working together, our General Practice community is able to provide innovative services across the city, and work collectively with other key system partners. You'll find great examples of this approach across our website including information on our Enhanced Access service, Clinical Pharmacist provision, and ECG service.
We also run a number of practices where we aim to provide the best possible services for patients. All of our practices (where inspected) have been rated as Good by the Care Quality Commission.
Job responsibilities
Clinical
* Undertake patient facing and patient supportingroles to ensure effective medicines use, through shared decision-makingconversations with patients.
* Carry out medicines optimisation tasks includingeffective medicine administration (e.g., checking inhaler technique),supporting medication reviews and medicines reconciliation. Where required,utilise consultation skills to work in partnership with patients to ensure theyuse their medicines effectively.
* As determined by the PCN, support medicationreviews and medicines reconciliation for new care home patients andsynchronising medicines for patient transfers between care settings, linkingwith local community pharmacies
* Support the clinical pharmacists in providingmedication reviews, developing further standard operating procedures, patientinformation and information about medicine awareness.
* Provide expertise to address both the public healthand social care needs of patients, including lifestyle advice, serviceinformation, and help in tackling local health inequalities.
* Liase with clinicans and admin staff to resolveprescribing queries
* To respond to medication queries from patients andstaff in a professional manner referring to the GP/clinical pharmacist whenappropriate.
* To provide advice to GPs, staff and patients inchanges to prescribing to support the improvement of prescribing safety,quality and cost effectiveness
* Assist with medication safety monitoring systems(eg high risk drugs)
Technical and Administrative
* Support the PCNmulti-disciplinary team to ensure efficient medicines optimisation processesare being followed.
* Implementefficient ordering and return processes and reducing medication wastage.
* Provide trainingand support on the legal, safe and secure handling of medicines, including theimplementation of the Electronic Prescription Service (EPS).
* Promotion ofElectronic Repeat Dispensing (eRD) and online ordering
* Developrelationships with other pharmacy professionals and members of themulti-disciplinary team to support integration across health and social careincluding primary care, community pharmacy, secondary care and mental health.
* Support practicereception teams in streaming general prescription requests, to allow GPs andclinical pharmacists to review the more clinically complex requests.
* Support theimplementation of national prescribing policies and guidance within GPpractices, care homes and other primary care settings.
* Support the PCN todeliver on QOF and locally commissioned enhanced services
* Support the PCN inreviewing and developing practice policies for CQC requirements
* Assist with thedevelopment and review of medicines audits
* Take a proactiveapproach in the safe handling of prescriptions, assessing risks and making anyrecommendations for change.
* Help, plan,develop and support the introduction of new working processes within thepractice to optimise the quality of prescribing.
* To take aproactive approach to the safe handling of prescriptions, including assessmentof risk and making recommendations for improvement.
Culture
* Develop a culturethat promotes equality and values diversity. The post holder must be aware ofand committed to the Equality and Diversity policies of the appointing GPFederation and comply with all the requirements of these policies and activelypromote Equality and Diversity issues relevant to the post.
* Ensure theprinciples of openness, transparency and candour are observed and upheld in allworking practices.
* The post holderwill have, or acquire through training provided by the organisation, theappropriate level of safeguarding and knowledge, skills and practice requiredfor the post and be aware of and comply with the organisations safeguardingprotection policies and procedures.
* Ensure that anyinfection prevention and control issues are reported to the linemanager/Infection Prevention and Control.
The post-holderwill participate in any training programme implemented by the PCN/GP federationas part of this employment, with such training to include:
* Participation inan annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development
* Takingresponsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work
Education and Training
* Provide educationand training to the, primary healthcare team and other health professionalse.g., nursing staff as required.
* Participate in apeer support network with fellow pharmacy technicians
Research and Evaluation
The post holder will demonstrate the ability tocritically evaluate and review literature, applying research evidence base intoworking place and understand the principles of research governance.
Confidentiality
* In the performanceof the duties outlined in this job description, the post-holder may have accessto confidential information relating to patients and their carers, Practicestaff and other healthcare workers. All suchinformation from any source is to be regarded as strictly confidential.
* Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Alliance may only be divulged to authorised persons inaccordance with the Alliances policies and procedures relating toconfidentiality, and the protection of personal and sensitive data.
Health & Safety
Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the Alliances Health & SafetyPolicy to include:
* Identifying therisk involved in work activities and undertaking such activities in a way thatmanages those risks.
* Ensuring that allaccidents or dangerous accidents are reported and investigated and follow upaction taken where necessary.
Equality and Diversity
Thepost-holder will support the quality, diversity and rights of patients, carersand colleagues to include:
* Acting in a waythat recognizes the importance of peoples rights, interpreting them in a waythat is consistent with current legislation.
* Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues.
* Behaving in amanner which is welcoming to and of the individual, is non-judgemental andrespects their circumstances, feelings, priorities and rights.
Quality
Thepost-holder will strive to maintain quality within the Alliance, and will:
* Alert other teammembers to issues of quality and risk.
* Assess ownperformance and take accountability for own actions, either directly or undersupervision.
* Contribute to theeffectiveness of the team by reflecting on own and team activities and makingsuggestions on ways to improve and enhanced the teams performance.
* Work effectivelywith individuals in other agencies to meet patients needs.
* Effectively manageown time, workload and resources.
Communication
Thepost-holder should recognize the importance of effective communication withinthe team and will strive to:
* Communicateeffectively with other team members.
* Communicateeffectively with patients and carers.
* Recognise peoplesneeds for alternative methods of communication and respond accordingly.
Working Conditions
* The post-holder is required totravel independently between practice sites (where applicable), and to attendmeetings and training etc. hosted by other agencies.
* The post-holder may have contactwith body fluids i.e., wound exudates; urine etc. while in clinical practice
Person Specification
Other
* Ability to recognise own limitations and act upon them appropriately;
* Willingness to learn new skills and to problem solve on a daily basis
* Excellent time keeping and prioritisation skills
* Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
* Immunisation status
* Commitment to addressing health inequalities and patient empowerment
Motivation and Skills
* Computer literate with an ability to use Microsoft office packages
* Able to analyse and interpret prescribing data
* Has attention to detail, able to work accurately, identifying errors quickly and easily
* Able to effectively manage allocated resources
* Has a planned and organised approach with an ability to prioritise own workload to meet strict deadlines
* Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
* Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
* An excellent understanding of data protection and confidentiality issues
* Ability to motivate self and other members of the team
* Drive and determination to promote and support the role of pharmacy staff in General Practice
* Excellent interpersonal, influencing and negotiating skills
* Demonstrates the ability to communicate complex and sensitive information in an understandable form to a variety of audiences
* Able to influence, motivate and persuade the audience to comply with the recommendations or agreed course of action where there may be significant barriers
* Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors or GPs when appropriate
* Produce timely and informative reports
* Demonstrates accountability for delivering professional expertise and direct service provision
* An understanding, acceptance and adherence to the need for strict confidentiality
* Computer literate with an ability to use the required GP clinical systems
* Can plan, manage, monitor, advise and review general medicine optimisation issue in core areas for long term conditions
* Able to obtain and analyse complex technical information
Qualifications
* BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
* Mandatory registration with General Pharmaceutical Council
* Evidence of continuing professional development (CPD)
* UK driving licence
* UK work permit (if required)
* Experience of working as a qualified, registered pharmacy technician in primary care, community or hospital pharmacy
* Experience of working in a primary care setting
Experience
* Appreciation of General Practice and working alongside General practice staff
* Knowledge of Primary Care Networks, General Practice and evidence based medicine
* An appreciation of the NHS agenda and Government targets
* Good clinical pharmacy knowledge including terminology
* An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for the improvement of prescribing
* Knowledge and understanding of pharmacy law and ethics and current legislation
* An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£28,718.42 to £33,760 a yeardepending on experience, per annum (pro-rata if part-time)
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