Exciting admin opportunity supporting a busy security vetting team.
Our Client has a requirement for a Vetting Administrator, who will be required to work on a contract basis in Epsom.
Role Purpose:
The Vetting Administrator will support the Security Vetting Team Case Workers with administration of incoming clearance requests, compliance related activity and general case management.
They will be responsible for providing the customer with progress updates, advice and guidance on all things Security Vetting related.
They will manage the ongoing maintenance of employees and their clearances, engaging with our employees, clients, and other vetting organisation as appropriate.
Job Role Responsibilities:
Responsible for review and management of new e-mails, queries and follow ups received into the case management system.
Maintain accurate and timely records in all relevant HR systems to enable clear visibility of activities and enable effective information management
Undertake the pre-screening, triage activities ahead of any application for higher level clearances
Follow up on delayed applications, responses, and references for all clearance cases.
Communicate effectively with stakeholders to update on progress with specific work and maintain accurate records
Escalate issues to the Vetting Advisor as required, ensuring agreed service levels are maintained
Ensure accuracy of documentation received from employees, following up on any omissions before forwarding paperwork to the clients or other contracting authorities.
Administration of the security clearance renewal process
Manage the administration of the ‘leavers’ process
Deal with requirements when advised of ‘Change to Personal Circumstances’
Notify external authorities of staff clearance details, as required.
Manage allocated cases for DBS checks
Involvement in ad hoc projects as required.
Carry out other administration tasks as required.
Compliance with all internal and external auditing requirement.
Experience / Skills / Knowledge / Qualifications:
Strong administration experience
Strong customer service skills including effective use of the case management system
An ability to work under pressure to strict deadlines with limited supervision
A professional manner and the ability to develop strong working relationships
Good communication skills, both written and verbal
Excellent attention to detail
Good organisational skills and ability to balance conflicting priorities
Able to use own initiative and prioritise
Flexible “can-do” attitude and approach
Confidentiality and the ability to handle sensitive situations diplomatically
Strong computer skills across the full range of Microsoft Office applications, in particular Excel, Word, and the use of mail merge
Company Information
At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Vetting Administrator looking for new employment.
As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included