On-site only — no hybrid or remote options
About Scan Computers
Scan Computers is a multi-award-winning, family-owned technology business based in Bolton. From high-performance systems to enterprise solutions, we are known for technical expertise, innovation, and service quality.
As we continue to grow, we are investing in strengthening our internal IT leadership to ensure our infrastructure, systems, and operations remain resilient, secure, and scalable.
The Role
As Head of Infrastructure & IT Operations, you will lead and develop our Infrastructure and Service Desk teams, ensuring the stability, performance, and security of Scan’s internal IT systems across multiple sites and our datacentre.
Reporting to the Director of IT and working alongside other technology leaders, you will play a key role in shaping technical strategy, improving operational maturity, and supporting long‑term business growth.
This is a leadership role with hands‑on technical involvement. You will lead a growing team, oversee critical systems, drive operational improvements, and remain actively involved in complex projects and escalations.
Key Responsibilities
Leadership & Operations
Lead, mentor, and develop Infrastructure and Service Desk teams
Define and manage SLAs, KPIs, and service metrics
Lead major incident response and post‑incident reviews
Coordinate on‑call rota and escalation processes
Drive operational maturity through process improvement and standardisation
Oversee change management to ensure safe and controlled delivery
Establish and enforce documentation standards
Infrastructure Management
Oversee on‑premise infrastructure across multiple sites and datacentre environments
Manage enterprise networking, firewall, and wireless infrastructure
Maintain virtualisation platforms and server environments
Support identity services, directory platforms, and core business systems
Lead capacity planning to support business growth and demand
Own and regularly test disaster recovery and business continuity plans
Support hardware lifecycle management and infrastructure modernisation
Service Delivery & Tooling
Improve Service Desk efficiency, capability, and service quality
Oversee ticketing systems and operational tooling
Ensure monitoring, alerting, and visibility are effective
Identify and implement automation opportunities
Support procurement, supplier management, and contract renewals
Contribute to infrastructure budgeting and cost optimisation
Security & Compliance
Work closely with Information Security to maintain compliance and best practices
Ensure infrastructure is maintained in line with security standards
Support security initiatives, audits, and remediation activities
Projects & Future Technology
Lead or contribute to key infrastructure projects and improvements
Drive modernisation across identity, endpoint management, and access controls
Support datacentre, network, and platform evolution
Research and recommend new technologies and solutions
Work closely with development, security, and business teams
Align infrastructure capabilities with organisational goals
The Ideal Candidate
You are an experienced infrastructure leader comfortable balancing people management, hands‑on technical work, and strategic improvement.
Experience & Skills
8+ years in infrastructure engineering
3+ years in a leadership or management role
Strong experience in multi‑site, on‑premise environments
Hands‑on experience with:
Virtualisation platforms (e.g. VMware, Proxmox)
Windows and Linux server administration
Identity platforms and Microsoft 365 environments
Networking (switching, routing, wireless)
Backup and monitoring solutions
Strong incident management and troubleshooting skills
Experience leading service desk or IT operations teams
Ability to deliver projects end‑to‑end
Experience with enterprise storage and server platforms
Experience improving documentation and operational frameworks
Experience with endpoint or device management solutions
Experience in high‑availability or security‑focused environments
Working Pattern
9:00am–5:30pm
On‑call rota participation (escalation level)
Fully on‑site (Bolton HQ)
What We Offer
Competitive salary (based on experience)
Personal development and training
28 days holiday + up to 5 extra with service
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