Job Advert
Are you passionate about hospitality and delivering magic guest service?
This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.
We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.
Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.
We now have an exciting opportunity for a Casual Guest Relations Assistant to join our Department.
As a Casual Guest Relations Assistant you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:
* Review arrival lists to welcome guests/ Cross check with corporate VIP guest in regards of carpark discount
* Attend to special guests (e.g. VIPs) and answer their inquiries.
* Help prepare welcome folders with collateral.
* Provide information about amenities, area and venues and promote services in the area.
* Anticipate guest needs and act accordingly.
* Help with certain tasks for guests (e.g. confirming travel arrangements, taking messages)
* Address customer complaints and escalate to Guest Relations Manager when needed.
* Record information in the logbook daily.
* Ensure compliance has been login in Opera /Tracker.
* lobby hosting.
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us
We Evolve – You Evolve – We Grow Together
If the position of Casual Guest Relations Assistant is the opportunity that you are looking for please apply with your CV. We request that this is in PDF format.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives